Summary
Overview
Work History
Education
Skills
References
Timeline
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Renee Marquez

Grand Prairie,TX

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

4
4
years of professional experience

Work History

Counter Salesperson

National Auto Body
Grand Prairie, TX
02.2023 - Current
  • Verified that all transactions were completed accurately before closing out each sale.
  • Resolved discrepancies between customer orders and actual deliveries.
  • Inspected returned items for damage before issuing refunds or exchanges.
  • Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
  • Processed credit card payments securely according to established policies and procedures.
  • Received, logged, and tracked all returned items according to established procedures.
  • Assisted customers in resolving issues related to product returns via phone or email communication.
  • Updated internal databases with accurate information regarding return authorizations, processing fees.
  • Followed up with customers regarding their return status throughout the process until resolution is achieved.
  • Answered customer inquiries regarding prices, availability, and product features.

Shift Leader

Q Car Wash
Grand Prairie, TX
11.2020 - 02.2022
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Monitored employee performance and provided feedback for improvement.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Collaborated with management to set performance goals and evaluate progress.
  • Handled emergency situations with composure and in accordance with company guidelines.

Education

Associate of Arts - Business

Tarrant County College District
Fort Worth, TX
05-2024

Skills

  • Customer Assistance
  • Payment Processing
  • Team Supervision
  • Attention to Detail
  • Account Management
  • Issue and Complaint Resolution
  • Analytical Skills
  • Microsoft Office expertise

References

References available upon request.

Timeline

Counter Salesperson

National Auto Body
02.2023 - Current

Shift Leader

Q Car Wash
11.2020 - 02.2022

Associate of Arts - Business

Tarrant County College District

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Renee Marquez