RENEE MASON
Columbus,OH
Summary
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
Work History
Administrative Assistant II
NATIONWIDE CHILDRENS CHILD DEVELOPEMENT CENTER
10.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Patient Access Representative
Nationwide Children's Child Development Center
09.2020 - 10.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Studio Manager and Regional Sales and Ops Trainer
Orangetheory Fitness
02.2017 - 10.2022
- The studio manager position consists of helping members reach their fitness goals, selling memberships, following up with leads, and providing the best customer experience to members
- Also, setting and maintaining studio goals, hiring new sales associates, training/developing sales associates
- The regional sales and ops trainer position consists of providing sales & ops support to the region (Columbus, Toledo, West
- Virginia), implement quarterly training, review and discuss studios revenue with owners/studio manager, help develop studios team members and perform studio audits.
- Identified workforce safety violations and issued violations to maintain integrity of the studio
- Performed quarterly safety audits on equipment; such as, AED machines, fire extinguishers, gym equipment, and overall studio layout.
- Trained employees on safety protocols for emergencies that involved weather and/or medical emergencies.
- Completed workplace safety and hazard inspections.
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
- Kept main work areas free of debris and obstacles that could cause falls and mishaps.
- Led employee training on safe usage of equipment.
Wireless Customer Service Representative
Verizon
11.2016 - 04.2017
- Provide excellent customer service through taking inbound calls, problem solve customer concerns, and IT support with cell phone devices.
Financial Coordinator
Pickerington Manor Jaw and Facial Surgery
06.2015 - 11.2016
- Prepares and presents treatment plan estimates, tracks case acceptance rate, coordinates financial arrangements, follow up on non-scheduled treatment, provides administrative support (answering busy phones, scheduling consult and surgery appointments, assisting with accounts receivable), verify insurance and provide excellent patient care.
Clinic Manager
Massage Envy Spa
11.2011 - 03.2015
- Promote our Wellness Program with customized therapeutic massages and facials
- Sell memberships and schedule clients
- Resolve any client concern with our spa; as well as, manage a front desk staff of 7, over 20 therapists and 3 estheticians
- Drive clinic sales goals and assist in sales training for the front desk associates
- Assist in clinic administrative duties such as: membership issues, collections, inventory and schedules of the front desk associates and therapists.
Collections Associate
Iqor
08.2010 - 11.2011
- Made outbound calls to collect of defaulted student loans
- Helped customers with payment arrangements to help get their loans out of default
- Skip traced on loans and met monthly goals.
Coordinator/Manager
Jenny Craig
09.2009 - 06.2010
- Helped clients reach their weight loss goals by helping them stay motivated with their monthly menus
- Charted clients progress and provided excellent customer services
- Assisted in administrative duties such as: scheduling clients, inventory and filing.
Education
Associate of Science - Physical Therapy Assistant
Sinclair Community College
Dayton, OH07.2010
Skills
- Caring and Empathetic
- Calm and Effective Under Pressure
- Registration and Admissions
- Resolving Problems
- Explaining Policy and Procedures
- Providing Information and Resources
- Communicating to Patients and Families
- Microsoft Office, Excel, Epic knowledge
- Insurance Company Knowledge
- Patient Needs Assessment and Referral
- Gathering Information From Patient
- Insurance Information Collection
- Multitasking and Organization
Timeline
Administrative Assistant II
NATIONWIDE CHILDRENS CHILD DEVELOPEMENT CENTER
10.2022 - Current
Patient Access Representative
Nationwide Children's Child Development Center
09.2020 - 10.2022
Studio Manager and Regional Sales and Ops Trainer
Orangetheory Fitness
02.2017 - 10.2022
Wireless Customer Service Representative
Verizon
11.2016 - 04.2017
Financial Coordinator
Pickerington Manor Jaw and Facial Surgery
06.2015 - 11.2016
Clinic Manager
Massage Envy Spa
11.2011 - 03.2015
Collections Associate
Iqor
08.2010 - 11.2011
Coordinator/Manager
Jenny Craig
09.2009 - 06.2010
Associate of Science - Physical Therapy Assistant
Sinclair Community College
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