Renee McClellan
Chesapeake,United States
Summary
Experienced and detail-oriented LMFT with over a decade of expertise in clinical practice and quality assurance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Auditor
Two Chairs
07.2023 - Current
- Designed and executed quality improvement priorities and initiatives in collaboration with the Senior Quality Manager, driving measurable enhancements in service delivery.
- Developed and implemented quality assurance tools, including therapy and consult audit forms, while leading manager training programs to strengthen operational excellence.
- Interpreted and leveraged data from audits, analytics teams, and data reports to pinpoint trends, uncover insights, and drive targeted quality interventions.
- Proposed and delivered evidence-based crisis protocols and training programs to clinical quality teams and leadership
- Resolved risk-related issues proactively by coordinating with cross-functional teams and payers, addressing complaints, personnel concerns, and operational challenges to ensure compliance and client satisfaction.
- Led the creation and rollout of multiple components of the quality assurance program, establishing frameworks for long-term success.
- Streamlined service delivery through daily audits of client charts and provided leadership with actionable insights and opportunities for continuous improvement.
Remote Clinical Therapist
Rula
03.2023 - Current
- Planned and organized individual, family, and couples therapy ranging in ages from 18-70 for moderate-severe depression, anxiety, autism, and bipolar disorders.
- Utilized evidence-based interventions (ACT, CBT, TF-CBT) in individual therapy sessions, tailoring techniques to each patient's unique needs and goals.
- Evaluated treatment effectiveness through ongoing assessment, refining interventions to meet patient needs better and facilitate lasting change.
- Implemented preventative measures by identifying risk factors within a client's life situation or environment that could trigger potential crises or setbacks in recovery progress.
Remote Clinical Therapist
Two Chairs
07.2022 - 07.2023
- Consistently met and exceeded utilization standards by maintaining a client load of 25+ per week while completing all associated administrative tasks efficiently.
- Led and actively contributed to clinical team meetings, facilitating discussions on treatment plans, interventions, and complex cases to enhance client outcomes.
- Engaged in continuous professional development, fostering growth through ongoing conversations and implementing best practices in clinical care.
- Delivered evidence-based and culturally sensitive therapeutic interventions, ensuring inclusive and impactful care for diverse client populations.
- Developed introductory and content videos for internal training and promotional purposes, enhancing organizational outreach and engagement.
- Provided equitable and accessible therapy services, addressing the unique needs of each client and promoting positive therapeutic outcomes.
Licensed Marriage and Family Therapist
Lifestance
08.2021 - 03.2023
- Utilized evidence-based interventions and protocols, including individual and family therapy, to maximize outcomes for specific diagnoses and populations, ensuring tailored and effective care.
- Conducted comprehensive and ongoing assessments, collaborating with clients to develop and implement targeted treatment plans.
- Managed a caseload of 40–50 clients, maintaining high standards of care and achieving measurable progress across diverse client needs.
- Provided therapy services in a group practice setting, delivering impactful interventions for individuals, couples, and families to foster growth and resolution
Mental Health Clinical Supervisor
County of San Bernardino, Centralized Hospital After Care Services
08.2019 - 08.2021
- Led and supervised a multidisciplinary team across multiple clinics, ensuring operational efficiency and meeting client and organizational goals.
- Managed five contracted programs through quality reviews, maintaining treatment fidelity and driving program success.
- Analyzed client-reported data to identify barriers to care, collaborating with program managers to implement solutions and improve outcomes.
- Resolved complex HR issues, improving staff performance through individualized support and collaboration with HR and legal teams.
- Presented risk and success reports to upper management, securing increased funding and support for key programs.
- Investigated and resolved client complaints by reviewing records, interviewing stakeholders, and implementing corrective actions.
- Enhanced program functionality through 1:1 meetings with supervisors and managers, addressing challenges and developing policy-driven improvements to meet JACHO requirements.
- Developed and delivered training programs on clinical interventions, documentation, and measurement-based care to elevate service quality.
- Provided psychotherapy and treatment planning for acutely mentally ill clients, achieving measurable recovery outcomes.
- Advised leadership and staff on best practices and policies, optimizing client care across diverse programs.
- Ensured continuity of care post-hospitalization, supporting client stability through coordinated treatment efforts.
Licensed Clinical Therapist II
County of San Bernardino, Children Youth and Collaborative Services (C.Y.C.S)
01.2017 - 08.2019
- Provided clinical supervision for eight clinicians and directly managed two, guiding treatment modalities, addressing safety concerns, and ensuring best practices in client care.
- Collaborated with multidisciplinary teams, including Children and Family Services, foster families, and child advocates, to determine the best care for clients.
- Utilized data and progress reports (including MBC scores) to advocate for additional services, placements, and lower levels of care for clients.
- Ensured fidelity of treatment by reviewing policies, procedures, and ethics for contracted residential treatment programs, using audits and site visits to verify proper service delivery.
- Developed internal tools for data tracking, presented funding strategies, and participated in high-level meetings to address high-risk issues and advocate for optimal placements and care.
Education
Master of Science - Counseling Psychology
California Baptist University
Riverside, CABachelor of Arts - Psychology
California State University San Bernardino
San Bernardino, CAMaster of Science - Healthcare Administration- In Progress
Western Governors University
Salt Lake City, UTSkills
- Documentation review
- Preventive action planning
- Auditing techniques
- Project management
- Performance improvement
- Policy and procedure modification
- Communication
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Organizational skills
- Team leadership
Certification
- Certificate in Health Care Quality Assurance and Management (06/2024)
- Policy and Procedure Best Practices: Management and Distribution (04/2024 -04/2024)
- Licensed Marriage and Family Therapist - California 87249 Valid: 02/26/2025
- Licensed Marriage and Family Therapist- Commonwealth of Virginia Valid: 06/30/2025
Timeline
Quality Assurance Auditor
Two Chairs
07.2023 - Current
Remote Clinical Therapist
Rula
03.2023 - Current
Remote Clinical Therapist
Two Chairs
07.2022 - 07.2023
Licensed Marriage and Family Therapist
Lifestance
08.2021 - 03.2023
Mental Health Clinical Supervisor
County of San Bernardino, Centralized Hospital After Care Services
08.2019 - 08.2021
Licensed Clinical Therapist II
County of San Bernardino, Children Youth and Collaborative Services (C.Y.C.S)
01.2017 - 08.2019
Master of Science - Counseling Psychology
California Baptist University
Bachelor of Arts - Psychology
California State University San Bernardino
Master of Science - Healthcare Administration- In Progress
Western Governors University
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