Renee McDonald

Highly motivated and compassionate nursing student with hands-on clinical and hospital experience, including current service as a Patient Care Nursing Assistant at Cleveland Clinic. Known for delivering patient-centered care with empathy, efficiency, and integrity. Demonstrates early leadership through peer mentoring and strong interpersonal skills developed in healthcare and customer service settings. Eager to contribute to high-performing teams and grow in roles that promote patient advocacy, education, and leadership.

Patient Care Nursing Assistant supports nursing staff in treatment and care of patients by assisting with daily life activities, transportation, cleanliness and performing basic nursing procedures taught during training and certification program. Identifies individual therapeutic requirements to care for personal needs, safety and comfort of patients and promotes positive physical, social and psychological environment. Practices medical asepsis, respects dignity and privacy with patient and family and maintains objectivity during patient care.

• Customer Service Representative / Chat Agent, Victoria’s Secret & Co, Reynoldsburg, OH, 10/01/21, 03/01/24, Provided tailored product guidance and issue resolution for high-volume customers, Maintained strong rapport and retention through effective communication, Collaborated in training sessions and team-based customer support goals, Gained valuable communication, multitasking, and conflict-resolution skills
• Remote Customer Service Representative, Kea., Mountain View, CA, 11/01/19, 12/01/20, Managed inbound support calls and inquiries, Processed and documented customer orders, Escalated complex issues and ensured timely resolutions