Renee Medina
Coral Springs
Summary
Dynamic and results-driven professional with extensive experience at SLS South Beach, excelling in guest satisfaction and team collaboration. Proven ability in training staff and resolving complaints swiftly, ensuring a welcoming environment. Skilled in safe food handling and inventory management, consistently delivering exceptional service while maintaining high cleanliness standards.
Overview
14
14
years of professional experience
Work History
Lead Pool Server
SLS South Beach / Hyde Beach
12.2020 - Current
- Assisted in training new pool servers, sharing best practices for efficient service and guest relations.
- Adhered to health department guidelines for sanitation standards, maintaining a safe environment for both guests and colleagues.
- Participated in regular staff meetings, offering feedback on areas for improvement as well as acknowledging the achievements of fellow team members.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers.
- Collaborate with management on daily schedule.
- Assisting guest with menu questions and directions with property.
- Maintain cleanliness of pool deck and server station
- Respond to all guest needs and request in a timely manner
- Always ensuring guest satifaction during the shift and report to management team with any guest complaints.
- Open duties, cleaning venue, restocking daily tools needed, checking with VIP host for specific guest.
- Communicate with team and help out other team members when they need to be assisted.
- Closing duties, cleaning venue, wiping down and cleaning server stations.
- Weekly inventory with bar backs to insure we have the correct amount of product needed.
- Secure funds for the house( insure credit cards and ids match, collect cash and make sure it’s not counterfeit)
Lead VIP Server
LIV Nightclub/ Arkadia Pool
02.2011 - 03.2019
- Trained new staff to ensure the best service and understand the guidelines of our hotel/ venue..
- Maintained a clean and inviting dining environment for VIP guests, ensuring their comfort and enjoyment.
- Opening duties, placing menus out, restocking server station with tools needed to work.
- Closing duties, cleaning server station and restocking what will be needed for the next day.
- Securing funds for the house, collecting accurate payments with credit cards and IDs/ cash.
- Communicating with management regarding uniforms, trainings and meetings.
- Created a training manual for team members
- Created liquor test for team member.
- Assisted with all questions from staff and helped in any way I can. If I could not help I assisted in finding a resolution.
- Ensure the best service to everyone.
- Handled guest complaints professionally and quickly resolved issues, maintaining a positive atmosphere for all diners.
Education
HLB High School
Houma, LA05.2005
Skills
- Barista skills
- Quick decision making
- Reliability and punctuality
- Clear communication
- Guest satisfaction
- Cleanliness maintenance
- Safe food handling
- Adaptable mindset
- Food safety compliance
- Inventory restocking
- Menu memorization
- Efficient workflow
- Salesmanship
- Tableside service
- Handling guest complaints
- Creative selling
- Side work management
- Teamwork
- Teamwork and collaboration
- Team player
- Problem-solving
- Warm and friendly
- Attention to detail
- Professional attitude
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Timeline
Lead Pool Server
SLS South Beach / Hyde Beach
12.2020 - Current
Lead VIP Server
LIV Nightclub/ Arkadia Pool
02.2011 - 03.2019
HLB High School
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