Renee Melillo
Atkinson,NH
Overview
18
18
years of professional experience
Work History
Printing And Promotional Product Specialist
W.B. Mason
02.2011 - 11.2024
- Supported approximately 70 sales representatives in ordering their customers' printing and promotional products, such as stationery, mugs and pens
- Determined and secured sources for product including availability, production time, pricing, minimum order quantities, freight cost and products compatibility
- Accurately entered sales orders and prepared purchase orders to support drop shipment to customer and/or warehouse inventory
- Responsible for receiving purchase orders from vendors and billing customers
- 4 years experience in remote environment
- Proficient at maintaining productivity and delivering high quality results while working independently and as part of a remote team
Customer Service Representative
W.B. Mason
01.2007 - 02.2011
- Supported Sales Representatives daily in regard to their needs and the needs of their customers in a fast paced, high volume environment
- Handled on average 100 calls per day, from sales representatives and customers
- Responded to emails and had direct contact with sales representatives
- Processed orders, researched problems in regard to returns, time of delivery, and general customer service questions regarding their account
- Traveled to other W.B
- Mason locations to train new employees
Co-Owner
Melillo Brothers Laundromat
03.2010 - 01.2018
- Co-owner of a full service Laundromat
- Managed financial records and purchasing of supplies.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Handled logistics of pickups and deliveries.
Education
Bachelor of Arts Degree - Communication, Psychology
Bridgewater State University
01.2007
Skills
- Organizational skills
- Time management skills
- Data entry
- Self-motivation
- Customer engagement
- Virtual communication
- Pricing strategy
Timeline
Printing And Promotional Product Specialist
W.B. Mason
02.2011 - 11.2024
Co-Owner
Melillo Brothers Laundromat
03.2010 - 01.2018
Customer Service Representative
W.B. Mason
01.2007 - 02.2011
Bachelor of Arts Degree - Communication, Psychology
Bridgewater State University
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