Renee Miles
Darby,PA
Summary
Experienced Release of Information Specialist offering over 19 years of healthcare experience. Highly accurate and efficient with strong medical records management skills and can tackle administrative and patient tasks in a fast-paced environment.
Overview
19
19
years of professional experience
Work History
Release of Information Specialist
Medasource
03.2019 - 10.2019
- Handled variety of phone calls from attorneys, insurance companies and patients, including physician inquiries
- Maintained accuracy, completeness and security for medical records and health information
- Date stamped requests and highlighted pertinent data to facilitate processing
- Kept accurate log of all requests for medical information and records
- Logged all incoming request and subpoenas into the Epic EMR system
- Navigated within patient records to locate requested documentation, successfully completing over 50 requests per day
Client Service Representative Supervisor
Hahnemann University Hospital
04.2011 - 03.2019
- Utilized Cerner to manage and confirm patient data, such as insurance, demographic and medical history information
- Kept accurate log of all requests for medical information and records
- Assigned employee areas, scheduled staff breaks and authorized overtime
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
- Responsible for processing all release of medical records information request in a timely manner
- Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing
- Validating request and authorizations for release of medical information according to established procedures and HIPPA guidelines
- Assist with the training of all new associates in the Client Service Representative position
- Promptly reported to the Regional Manager or Director of any customer service concerns or potential HIPPA violations whether actual or perceived
Medical Records Specialist
University Of Pennsylvania Health System
05.2003 - 07.2011
- Accurately pulled patient records for upcoming appointments and procedures, typically within 2-hour period
- Utilized EPIC to manage and confirm patient data, such as insurance, demographic and medical history information
- Reviewed charts and flagged incomplete or inaccurate information
- Scanned medical records accurately in the patients chart
- Maintained accuracy, completeness and security for medical records and health information
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Responsible for handling and distributing of incoming and outgoing mail
- Kept accurate log of all requests for medical information and records
Front Office Receptionist
Cooper University Health Care
10.2000 - 04.2003
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Professionally and courteously verified appointments times with patients
- Registered patients upon walk in and scheduled appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
Education
Medical Assistant Administration
The Thompson Institute
Philadelphia, PA06.1996
High School Diploma -
Bartram John - Main
Philadelphia, PA06.1992
Skills
- Data entry
- High accuracy
- EMR / EHR
- Medical Records Management
- Medical terminology expert
- Patient chart auditing ability
- Excellent problem solver
- Close attention to detail
- HIPAA Compliance
- Filing and data archiving
- Records maintenance professional
- Excellent written and verbal communication
- Types 40 WPM
- Medical documentation
Timeline
Release of Information Specialist
Medasource
03.2019 - 10.2019
Client Service Representative Supervisor
Hahnemann University Hospital
04.2011 - 03.2019
Medical Records Specialist
University Of Pennsylvania Health System
05.2003 - 07.2011
Front Office Receptionist
Cooper University Health Care
10.2000 - 04.2003
Medical Assistant Administration
The Thompson Institute
High School Diploma -
Bartram John - Main