Renee Moe
Raleigh,North Carolina
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Operations Center Analyst
Securitas USA @ NetApp
01.2024 - Current
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Recorded incident reports with detailed accounts of occurrences.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Monitored and approved access control systems for accessibility to authorized personnel.
Patient Attendant/ Caregiver
Rite At Home
11.2023 - 04.2024
- Maintained patients'' dignity and privacy through respectful communication and adherence to confidentiality protocols.
- Assisted in daily living activities such as bathing, dressing, grooming, feeding, and toileting for optimal patient comfort and hygiene.
- Developed individualized rapport with each patient under my care allowing for better understanding of unique needs/preferences leading to increased satisfaction rates.
- Efficiently managed multiple patient care priorities simultaneously while maintaining a calm demeanor under pressure, contributing to overall hospital performance.
- Actively engaged in ongoing observation of patients'' mental/emotional status adjusting care approach accordingly for maximum support during recovery journey.
- Maintained clean and safe environment to promote patient safety and comfort.
Lead Transportation Security Officer
TSA
09.2002 - 11.2023
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Safeguarded transportation operations at commercial airports.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
- Enhanced security protocols by conducting thorough risk assessments and implementing necessary measures.
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in transportation security operations.
- Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
Customer Service Representative
Pergament Home Centers
03.1999 - 02.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
Education
Penn Foster Career School
Scranton, PA 03.2024 -
University of The State of New York
Brooklyn, NY 04.2000 - 06.2000
Skills
Analytical Thinking
Team Collaboration and Leadership
Documentation And Reporting
Multitasking
Organizational Skills
Effective Communication
Customer Relations
Computer Proficiency
Microsoft Excel
Patient Observation and Care
Security Screening Expertise
Dependability
Timeline
Penn Foster Career School
03.2024 -
Operations Center Analyst
Securitas USA @ NetApp
01.2024 - Current
Patient Attendant/ Caregiver
Rite At Home
11.2023 - 04.2024
Lead Transportation Security Officer
TSA
09.2002 - 11.2023
University of The State of New York
04.2000 - 06.2000
Customer Service Representative
Pergament Home Centers
03.1999 - 02.2001
Similar Profiles
Naveah BoglioNaveah Boglio
Security Officer/Shift Leader at Securitas Security Services USASecurity Officer/Shift Leader at Securitas Security Services USA
Nicholas NavarroNicholas Navarro
Security Supervisor at Securitas Security Services USASecurity Supervisor at Securitas Security Services USA
Howard DandridgeHoward Dandridge
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
Bouchra BoujaadaBouchra Boujaada
Teacher at Ministry Of EducationTeacher at Ministry Of Education
Maya GalbraithMaya Galbraith
Pet Sitter at pack&pridePet Sitter at pack&pride