Summary
Overview
Work History
Education
Skills
Timeline
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Renee Moffitt

West liberty,OH

Summary

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Billing

Insurance Follow Up, Revenue Group
Cleveland, OH
08.2021 - Current
  • Working insurance claims & bills in a variety of ways
  • Using multiple computer screens
  • Using multiple websites and data bases
  • Check claim status over the phone ( could be a human or automated prompts)
  • Check claim status on payer (insurance company’s website)
  • Check patient eligibility ( phone, client system, payer website)
  • Work claim errors in multiple client systems
  • Research or “hunt” for missing information in client systems
  • Correct denied claims and resubmit to insurance companies
  • File appeals (faxing or on payer websites)
  • Responding to Correspondence letters
  • Working coding denials
  • Executed billing tasks and recorded information in company databases.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.

Customer Service / Cashier

Lowe’s
Bellefontaine, OH
05.2021 - 10.2021


  • Strong product knowledge and understanding of customer base
  • Bagging items carefully
  • Verbal communication skills
  • Issuing refunds & exchanges
  • Handling complaints, Issues, Phone calls
  • Greeting customers
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Redeemed coupons to discount purchases.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.

Education

Certificate in Travel and Hospitality -

Bradford School
Columbus, OH
07.2002

High school diploma -

West Liberty Salem High School
West Liberty, OH
05.2001

Skills

  • Stop Payments
  • Purchase Orders
  • Check Inspection and Validation
  • Discrepancy Resolution
  • Billing and Invoicing
  • EPIC
  • SAP
  • Microsoft
  • Services Rendered Documentation
  • Customer Contact
  • Billing Data Verification
  • Invoice Documentation Management
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • CRM Software
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Customer Account Management
  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Creative Problem Solving
  • Inventory Management
  • Team-Oriented and Cooperative
  • Microsoft Exchange
  • Refunds and Returns Management
  • Computer Proficiency
  • Issue and Complaint Resolution
  • Written and Verbal Communication
  • Microsoft Office Suite
  • Alphanumeric Entry
  • Decision Making
  • Data Verification
  • Attention to Detail
  • Self-Starter
  • 10-Key Certification
  • Data Review
  • Time Management
  • Microsoft Access
  • Microsoft Excel
  • Administrative Support
  • Records Management

Timeline

Billing

Insurance Follow Up, Revenue Group
08.2021 - Current

Customer Service / Cashier

Lowe’s
05.2021 - 10.2021

Certificate in Travel and Hospitality -

Bradford School

High school diploma -

West Liberty Salem High School

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Renee Moffitt