Renee Moore

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.

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• Entered client details and notes into system for interdepartmental access and review.
• Processed debtor payments and updated accounts to reflect new balance.
• Worked with customer to create debt repayment plan based on current financial condition.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Initiated repossession process or service disconnection upon failure of other collection methods.

• Communicated with production team members about quality issues.
• Performed visual inspections and non-destructive tests where appropriate.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Evaluated components and final products against quality standards and manufacturing specifications.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.

• Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
• Considered alternative means of resolving tax debt issues if taxpayer could not pay
• Furnished taxpayer assistance and information to general public.
• Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
• Collected delinquent federal taxes and secured all delinquent returns.
• Professionally negotiated and dealt with taxpayers in confrontational situations.
• Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
• Produced briefs, located records and organized documentation to support court cases.
• Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Coached new employees on administrative procedures, company policies and performance standards.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Created PowerPoint presentations for business development purposes.
• Administered enrolled agent exam for qualified applicants wishing to practice before the agency while following strict federal guidelines