Renee Morneault
Summary
Proven leader in client relationship building and technical troubleshooting, I boosted revenue and customer satisfaction at United Rentals through effective problem-solving and superior service delivery. Skilled in sales support and communication, my background includes successful team management and innovative revenue generation strategies, ensuring business growth and strong client relationships.
Overview
31
31
years of professional experience
Work History
Inside Sales Representative
United Rentals
03.2025 - Current
- Cultivated strong customer relationships through proactive communication and follow-up strategies.
- Collaborated with marketing teams to align promotional efforts with sales objectives, enhancing lead generation.
- Trained new team members on effective sales techniques and company product knowledge.
- Implemented process improvements that streamlined workflow and enhanced overall team efficiency.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
Senior ISR (Inside Sales Rep)
United Rentals
07.2013 - 03.2025
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collaborated with team members to achieve monthly sales targets.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Credit Specialist
Day's Jewelers
04.2005 - 05.2013
- Verified application and account details to accurately asses credit and financial risks of potential clients.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Updated client accounts with new information and verified data for informed credit approvals.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Monitored accounts for signs of fraud and non-payment issues.
- Streamlined loan approval processes with the development of standardized credit policies and procedures.
LMT
Park Street Chiropractic
04.2000 - 04.2006
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Increased overall revenue by upselling additional services and products to clients during their appointments.
- Managed inventory of supplies, linens, oils, lotions, ensuring adequate stock levels were maintained while minimizing waste costs.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
General Manger, Owner/Operator Manager
High Tide Harry's
10.1994 - 08.1999
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Certificate of Technical Studies - Massage Therapy LMT
Central Florida School of Massage
Winter Park, FL02-1997
High School Diploma -
Stearns High School
Millinocket, ME06-1986
Skills
- Client relationship building
- Technical troubleshooting
- Sales support
- Revenue generation
- Industry awareness
- Go-to-marketing
- Cross-selling
- Order problem solving
- Excellent communication
- Problem-solving
- Relationship building
- Point-of-sale system
Timeline
Inside Sales Representative
United Rentals
03.2025 - Current
Senior ISR (Inside Sales Rep)
United Rentals
07.2013 - 03.2025
Credit Specialist
Day's Jewelers
04.2005 - 05.2013
LMT
Park Street Chiropractic
04.2000 - 04.2006
General Manger, Owner/Operator Manager
High Tide Harry's
10.1994 - 08.1999
Certificate of Technical Studies - Massage Therapy LMT
Central Florida School of Massage
High School Diploma -
Stearns High School