Summary
Overview
Work History
Education
Skills
Timeline
Generic

RENEE MORRIS

Long Beach,CA

Summary

Dedicated Customer Service and sales professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Market Center Administrator/Agent Services Coordinator

Keller Williams
Santa Monica, CA
01.2021 - Current
  • Overlooked and processed closings for 600+ units while ensuring all compliance guidelines are satisfied
  • Drove workflow improvements by streamlining processes.
  • Host weekly meetings with staff, Team Leader and Operating Principal to discuss any feedback, associate questions, office updates and issues to maintain excellent service and address areas for long term growth
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Planned and executed office events while maintaining communication between clients, tracking records and filing all documents.
  • Review recruiting appointments, gross, net, and profit numbers weekly to examine the gap between projections and actuals.

Private Event Sales Director

American Golf Corporation
Long Beach, CA
01.2020 - 03.2020
  • Track weekly, monthly and yearly forecast reports for weekly sales meetings that are conducted with General Manager
  • Handle all incoming phone call and email leads, sales appointments, and communication with prospective and booked clients from initial site visit to event date
  • Foster relationships throughout sales process to ensure clients return for repeat business
  • Organize outside trade expos to showcase property for potential and booked couples
  • Conduct weekly sales meetings to identify low revenue months and create detailed strategies to prevent deficits.

Private Event Sales Manager

American Golf Corporation
Tustin, CA
03.2019 - 01.2020
  • Planned and executed property events including creation of contracts, banquet event orders, menu selection, set up, and event timelines to exceed customer expectations
  • Answer all incoming leads, conduct initial site visits and continue communication until event takes place
  • Represented golf course at off-site bridal shows in addition to hosting annual course-level bridal show.

Private Event Sales Coordinator

American Golf Corporation
Huntington Beach, California
06.2018 - 03.2019
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Managed administrative logistics of events planning, event booking and event promotions.

Private Event Assistant

American Golf Corporation
Huntington Beach, CA
05.2017 - 06.2018
  • Created, printed and sent quarterly newsletters to wedding coordinators in local area
  • Worked with course accountant to organize invoices from rental vendors
  • Selected and ordered décor and event materials
  • Streamlined event efficiencies by accurately coordinating and managing customer itineraries.

Education

Bachelor of Science - Hospitality Management, Event Planning

California State University
05.2018

Skills

  • Time Management
  • Professional Under Pressure
  • Optimistic
  • Adaptability

Timeline

Market Center Administrator/Agent Services Coordinator

Keller Williams
01.2021 - Current

Private Event Sales Director

American Golf Corporation
01.2020 - 03.2020

Private Event Sales Manager

American Golf Corporation
03.2019 - 01.2020

Private Event Sales Coordinator

American Golf Corporation
06.2018 - 03.2019

Private Event Assistant

American Golf Corporation
05.2017 - 06.2018

Bachelor of Science - Hospitality Management, Event Planning

California State University

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