Renee Mullholand
Green Springs,OH
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at working with all types of personalities to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Locksmith
General Locksmith and Maintenance LLC
Green Springs, OH
07.2024 - Current
- Installed and repaired various lock systems, ensuring security for residential and commercial properties.
- Provided emergency lockout services, delivering prompt and reliable assistance to clients in distress.
- Maintained accurate inventory of locks and tools, optimizing resource availability for on-site tasks.
- Collaborated with fellow locksmiths to complete complex projects efficiently and effectively.
- Used key cutting machines to duplicate or cut new keys.
- Gained expertise in working with various brands of locks including electronic keypads, deadbolts, padlocks, safe combinations among others.
- Developed a loyal customer base through consistent delivery of high-quality service, professionalism, and attention to detail.
- Improved security for clients by installing and maintaining various types of lock systems.
- Educated clients on proper lock maintenance and usage to extend product life and prevent malfunctions.
- Adhered strictly to safety guidelines during all work activities to protect both self and clients from potential hazards or injury risks associated with locksmith duties.
- Installed new door hardware such as locks, plates, and closers
- Built strong relationships with suppliers leading to timely delivery of quality materials at competitive prices.
- Used devices to open door locks without keys.
- Drilled into locked safes to open for legal owners who lost keys or inherited systems.
- Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
Sales Associate With Keys
Great Lakes Ace Hardware
Tiffin, OH
07.2016 - Current
- Provided exceptional customer service, assisting customers with product selection and inquiries.
- Maintained inventory accuracy through regular stock checks and timely replenishment of merchandise.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team members to optimize store layout for improved customer flow and accessibility.
- Addressed customer complaints with efficiency, enhancing overall shopping experience and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Bank Janitor
Clean Solutions, LLC
Tiffin, OH
10.2014 - 04.2020
- Maintained cleanliness and order in high-traffic areas to enhance facility appearance.
- Operated floor care equipment, including buffers and extractors, for efficient surface cleaning.
- Conducted routine inspections to identify maintenance needs and ensure safety compliance.
- Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Supervised supplies in inventory and submitted reorder requests.
Education
Certificate - Locksmith
Stratford Carrer Institue
Saint Albans, VT09-2027
High School Diploma -
Tiffin Columbian
Tiffin, OH05-2006
Skills
- Operating equipment
- Maintaining inventory
- Customer service
- Teamwork and collaboration
- Reliability
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Key cutting and duplication
- Lock rekeying
- Automotive locksmithing
- Door hardware installation
- Installing new hardware
- Master keying expertise
- Lock repair and maintenance
- Lock picking
Languages
German
Limited Working
Sign Language
Professional Working
Timeline
Locksmith
General Locksmith and Maintenance LLC
07.2024 - Current
Sales Associate With Keys
Great Lakes Ace Hardware
07.2016 - Current
Bank Janitor
Clean Solutions, LLC
10.2014 - 04.2020
Certificate - Locksmith
Stratford Carrer Institue
High School Diploma -
Tiffin Columbian