Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Renee Murphy

Canton,GA

Summary

Reliable employee seeking a position to earn a good living while maintaining Honesty and Integrity as well as offering excellent communication and good judgement. I am very proficient ,self-motivated, accomplished, punctual,dedicated, fast learning team leader or member. I am experienced in preforming complex customer service and administrative duties utilizing technical skills. I can get the job done with little or no supervision. I have experience in a high volume call center environment and using judgement on assignments that are often time sensitive in nature. I strive to be the best in whatever I am doing. I have excellent time management and problem-solving skills, and successful at managing multiple priorities. I passionately believe that I can be an asset to any company that gives me the opportunity to prove myself.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Patient Access Associate

Piedmont Mountainside Hospital
02.2023 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient consent and acknowledgement on required forms
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Calculates patient financial responsibilities
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment..
  • Handling incoming telephone calls efficiently by promptly answering them and directing them to the appropriate personnel as needed in my role as a PBX Operator.
  • Assembled registration paperwork and placed identification bands on patient.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Counseled patients on potential financial liabilities and payment requirements.
  • Coordinated interpreters for non-English-speaking patients when needed.
  • Training for new Patient Representatives on best practices and protocols..
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Scanned documents into electronic medical records system.
  • Collected co-pays and other payments from patients at time of service.
  • Completed BAC Report Daily.
  • Demonstrated ability to efficiently complete registration procedures in diverse settings such as the Emergency Room Department, Outpatient Department, and Piedmont Mountainside Off-Site Facilities.

Customer Outreach Specialist

Cox Communications
08.2021 - Current
  • Lighthouse Project
  • Contact 50-75 customers per day with non-compliant equipment
  • Convince customer to sign a new contract to receive new equipment
  • Collect & record customer information on working data spreadsheet
  • Manage customer queries about their accounts
  • Communicate with customer through various channels
  • Used Excel Experience to Keep records of customer interactions
  • Sent customer information to appropriate departments
  • Communicate through various channels with peers
  • Escalate any complaints to level 2
  • Work on multi-screen computers with various business applications such as Teams, Optix, Icoms, Excel and Avaya phone system
  • Developed and maintained courteous and effective working relationships
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Carried out day-to-day duties accurately and efficiently
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Offered friendly and efficient service to customers, handled challenging situations
  • Remote Position demonstrating the ability to work independently

Office Manager

IGP Enterprises
12.2016 - 05.2021
  • Supervise employees
  • Customer service
  • Manage e-commerce store
  • Collect Customer information for Invoicing Customers for Payments.
  • Managed the collection of payment information.
  • Collected and Processed Customer Invoice Payments
  • Product assembly
  • Product shipping 50-300 orders per day with USPS
  • Correspond with customers via social media accounts, email and live chat
  • Correspond with vendors
  • Data entry
  • Track and managed inventory
  • Manage customer returns
  • Issue return labels
  • Issue Customer Payment Refunds
  • Fulfill orders
  • Create shipping labels using Shipping Easy program
  • Maintained inventory count via Shopify program
  • Coached new hires on company processes while managing employees to achieve maximum production
  • Oversaw office inventory activities by ordering and and stocking and supplies
  • Remote/On-Site
  • Responded to customer inquiries via phone or email in a professional manner.

Administrative Assistant & Realtor

Thor Goricki and Associates, ReMax Town
08.2014 - 12.2016
  • Entered listings into FMLS, and GA MLS
  • Show properties
  • Wrote contracts
  • Negotiated contracts
  • Collected Earnest Monies Payments
  • Processed Earnest Monies Paperwork
  • Attended closings
  • Correspond with clients
  • Sent email or faxes as needed regarding properties
  • Completed necessary closing documents for broker
  • Executed record filing system to improve document organization and management.
  • Performed research to collect and record industry data.
  • Remote/On-site

Office Manager

Pet Warehouse, LLC
07.2009 - 06.2014
  • QuickBooks
  • Supervise employees
  • Product shipping via UPS & USPS
  • Correspond with customer and vendors
  • Data entry
  • Manage eBay & Amazon accounts
  • Added new products to company website, Ebay & Amazon accounts
  • Customer service
  • Answering phones
  • Accounts payable
  • Accounts receivables
  • Statement reconciliation
  • Payroll, filing, sending faxes
  • Product research
  • Submitted orders to vendors via phone/email/fax & vendor websites
  • Created excel spreadsheets
  • Collect Customer information for Invoicing Customers for Payments.
  • Managed the collection of payment information.
  • Collected and Processed Customer Invoice Payments
  • Ordered office supplies
  • Created and establish accounts/relationships with new vendors
  • Maintained computer and physical filing systems.
  • Managed office operations
  • Coached new hires on company processes while managing employees
  • Maintained CRM database with customer updates and report generation
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times

Office Manager

Hales Electric
05.2007 - 07.2009
  • QuickBooks
  • Customer service
  • Answer phones
  • Accounts payable
  • Accounts receivables
  • Statement reconciliation
  • Payroll
  • UPS & USPS shipping
  • Correspond with customer and vendors
  • Data entry, filing, sending faxes
  • Created excel spreadsheets of job expenses
  • Ordered office supplies
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Managed office operations

Office Manager

Georgia Real Estate Evaluation Services
03.2005 - 05.2007
  • QuickBooks
  • Customer service
  • Answer phones
  • Accounts payable,
  • Accounts receivables
  • Statement reconciliation
  • Correspond with customer and vendors,
  • Data entry, filing, sending faxes,
  • Maintained computer and physical filing systems
  • Oversaw office inventory activities by ordering stocking and shipment receiving of office supplies
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Collected Payments and prepared deposits
  • Managed office operations
  • Coached new hires on company processes while managing employees
  • Arranged office conferences for company employees

Education

High School Diploma -

Cherokee High School
Canton, GA

Skills

  • Excel & Outlook
  • Quickbooks & Data Entry
  • Strong Orientation to Customer Service with Dynamic Communication Skills
  • Call Center with High Volume Calls using Avaya Phone System
  • Optix & Icoms applications
  • Epic application
  • Updating and Maintaining Client Records
  • Staff / Office Management and Administrative Support
  • Phone Inquiries
  • Ability to use Multi Screens while using multi applications
  • Exceptional Time Management and Multi Tasking Skills
  • Ability to Perform Duties Remotely or work in a team based environment
  • Demonstrate initiative to work independently
  • Packaging and Shipping E-Commerce Orders
  • Team Leadership
  • Records Management
  • Insurance Verification
  • Patient Registration
  • Workflow Optimization
  • HIPAA Compliance
  • Payment Processing
  • Registration management
  • Customer Service
  • Financial Procedures Adherence
  • Fee Collection
  • Money Handling
  • Information Collection

Certification

  • Licensed Cosmetologist
  • Licensed Realtor

Accomplishments

  • Highest POS Collections Volume for history of Piedmont Mountainside in January 2024
  • High POS Collections for multiple months
  • Efficient High Patient Registration Volume with minimal or no errors

Timeline

Patient Access Associate

Piedmont Mountainside Hospital
02.2023 - Current

Customer Outreach Specialist

Cox Communications
08.2021 - Current

Office Manager

IGP Enterprises
12.2016 - 05.2021

Administrative Assistant & Realtor

Thor Goricki and Associates, ReMax Town
08.2014 - 12.2016

Office Manager

Pet Warehouse, LLC
07.2009 - 06.2014

Office Manager

Hales Electric
05.2007 - 07.2009

Office Manager

Georgia Real Estate Evaluation Services
03.2005 - 05.2007

High School Diploma -

Cherokee High School
Renee Murphy