Renee Musick
Phoenix,AZ
Overview
4
4
years of professional experience
Work History
Phone Room Supervisor
Fieldwork
12.2021 - Current
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created and maintained databases to track and record customer data.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Collaborated with various departments to complete assigned tasks.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted with onboarding of new employees.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Reviewed files, records and other documents to obtain information to respond to requests.
Server Shift Leader
Andreoli's Italian Grocer
01.2019 - 12.2021
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Managed scheduling for Number servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Massage Therapy - Sports Medicine
Pima Medical Institute
Mesa, AZ01.2006
Skills
- Administration and Operations
- Research and Analysis
- Meeting Coordination and Support
- Coordinate Schedules
- Train Employees
- Goal Attainment
- Report Preparation and Analysis
- Evaluate Performance
- Data Analysis and Modeling
- Payment Processing
- Call Transfers
- Call Centers
- Database Maintenance
- Handling Complaints
Timeline
Phone Room Supervisor
Fieldwork
12.2021 - Current
Server Shift Leader
Andreoli's Italian Grocer
01.2019 - 12.2021
Massage Therapy - Sports Medicine
Pima Medical Institute