Renee' Nash
Buffalo,NY
Summary
Motivated customer service agent focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.
Overview
4
4
years of professional experience
Work History
Insurance Claims Specialist
Highmark Health BCBS
Buffalo, NY
10.2022 - Current
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
- Resolved customer complaints related to insurance claim processing.
- Reviewed denied claims for errors or omissions before finalizing decision notices.
- Processed requests for additional documentation from customers in a timely manner.
Customer Service Supervisor
Prime Flight Aviation
Buffalo, NY
05.2020 - 10.2022
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Assisted in developing training materials for new hires as well as existing employees.
- Recruited qualified personnel when needed for open positions within the department.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
Front Desk Supervisor
Hampton Inn By Hilton
Buffalo, NY
03.2020 - 10.2022
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Resolved customer complaints promptly and efficiently.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Created weekly schedules for front desk staff according to business needs.
- Implemented strategies for improving customer service standards across the department.
Education
Associate of Science - Business
Erie Community \College
Buffalo05-2024
Skills
- Team Development
- Problem-Solving
- Excellent customer service skills
- Time management abilities
- Multitasking
- Reliability
Timeline
Insurance Claims Specialist
Highmark Health BCBS
10.2022 - Current
Customer Service Supervisor
Prime Flight Aviation
05.2020 - 10.2022
Front Desk Supervisor
Hampton Inn By Hilton
03.2020 - 10.2022
Associate of Science - Business
Erie Community \College
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