Renee Neptune
Knightdale,NC
Summary
Dynamic administrative professional with extensive experience at Hayes Barton United Methodist, excelling in scheduling and record management. Proven ability to enhance customer service and streamline invoicing processes. Skilled in handling confidential documents and providing exceptional clerical support, ensuring efficient operations and compliance in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Front Desk Specialist
Hayes Barton United Methodist
2024.08 - 2025.03
- Resolved phone and email inquiries promptly while managing scheduling tasks.
- Maintained organization of front desk area and administrative records.
- Supported efficient data entry, filing, and financial operations.
Billing Specialist
City Of Rocky Mount
Rocky Mount , NC
2019.03 - 2023.10
- Processed invoice payments and recorded data in account database.
- Reviewed purchase orders, sales tickets, and charge slips to calculate due fees.
- Executed credit card transactions via Point-of-Sale terminals and online systems.
Secretary of State - Notary Division
North Carolina Secretary of State
2016.03 - 2019.09
- Investigated notary law violations and processed related complaints.
- Handled confidential documents and conducted phone interviews to gather information.
- Supported compliance efforts through accurate data entry and correspondence management.
Front Desk Receptionist
North Carolina State University/Institute for Emerging Issues
2015.10 - 2016.03
- Managed multi-line phone systems and greeted visitors.
- Organized meetings and coordinated events.
- Performed clerical support including faxing, copying, and filing.
Intern
State Bureau of Investigation
2014.05 - 2014.08
- Facilitated document management and conducted case research for agents.
- Performed administrative tasks, including phone handling and filing.
- Assisted with fieldwork through participation in ride-alongs.
Education
Bachelor of Science - Criminal Justice
North Carolina Agricultural & Technical State University
Greensboro, North Carolina2015-05
Skills
- Scheduling and record management
- Confidential document handling
- Clerical support
- Data entry and invoicing
- Customer service and support
- Point-of-sale operations
- Administrative assistance
Additional Information
- Achievements , Tau Sigma Honor Society, Deans list Spring 2014, Fall 2014, and Spring 2015, outstanding in computer class
Personal Information
Title:
Skills
- Customer Service & Relationship Building
Timeline
Front Desk Specialist
Hayes Barton United Methodist
2024.08 - 2025.03
Billing Specialist
City Of Rocky Mount
2019.03 - 2023.10
Secretary of State - Notary Division
North Carolina Secretary of State
2016.03 - 2019.09
Front Desk Receptionist
North Carolina State University/Institute for Emerging Issues
2015.10 - 2016.03
Intern
State Bureau of Investigation
2014.05 - 2014.08
Bachelor of Science - Criminal Justice
North Carolina Agricultural & Technical State University