Renee Noel
East Chicago,IN
Summary
Proven Onsite Property Manager with a track record of enhancing tenant relations and maximizing occupancy rates for Rmc Property Management. Skilled in property maintenance and financial budgeting, coupled with exceptional interpersonal and problem-solving abilities. Achieved significant tenant retention through effective communication and community building, demonstrating a commitment to professionalism and client satisfaction.
Overview
27
27
years of professional experience
Work History
Onsite Property Manager
Rmc Property Management
05.2021 - 08.2024
- Reduced tenant turnover by fostering a positive community atmosphere within the property.
- Facilitated successful move-ins and move-outs, minimizing unit vacancy periods.
- Developed strong relationships with tenants, ensuring timely rent collection and open communication channels.
- Maintained accurate financial records, facilitating budget management and expense tracking.
- Maximized occupancy rates through effective marketing efforts and prompt follow-up on inquiries.
- Coordinated with vendors to ensure timely completion of repairs and property improvements.
Accounts Payable and Payroll Clerk
Majestic Star Casino
06.2017 - 04.2021
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
- Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
- Managed garnishments and levies in accordance with legal requirements, ensuring proper withholding from employee wages.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
Assistant Store Manager
Family Dollar
10.2012 - 06.2017
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Created and maintained safe and secure work environments for employees.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Main Banker
Majestic Star Casino
08.1997 - 10.2012
- Enhanced customer satisfaction through timely resolution of issues and effective communication with team members.
- Maintained a balanced main bank by conducting daily audits and reconciliations.
- Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
- Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
- Reduced potential for errors in transaction processing by double-checking calculations and records before submitting them for final approval.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
Education
Certificate Of Technical Studies - Health Education
Richard Daley
Chicago, IL06.1994
High School Diploma - Basics
Benjamin E. Mays
Chicago, IL09.1992
Skills
- Tenant relations
- Rent collection
- Fair housing laws
- Property maintenance
- Building inspections
- Lease administration
- Teamwork and collaboration
- Problem-solving
- Client Support
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Customer service-focused
- Decision-making
- Creative and adaptable
- Strategic Networking Skills
- Tenant and eviction laws
- Property tours and inspections
- Property management
- Microsoft office
- Leasing and sales
- Multi-family property management
- Financial budgeting and reporting
- Data entry
- Task prioritization
- Self motivation
- Interpersonal skills
- Client relations
- Analytical thinking
- Conflict resolution
- Operations management
- Property marketing
- Professionalism
- Staff management
Timeline
Onsite Property Manager
Rmc Property Management
05.2021 - 08.2024
Accounts Payable and Payroll Clerk
Majestic Star Casino
06.2017 - 04.2021
Assistant Store Manager
Family Dollar
10.2012 - 06.2017
Main Banker
Majestic Star Casino
08.1997 - 10.2012
Certificate Of Technical Studies - Health Education
Richard Daley
High School Diploma - Basics
Benjamin E. Mays
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