Renee Novak
Romulus,MI
Summary
Business professional with expertise as an Office Manager / Accounts Manager and Rehabilitation Director in the healthcare industry ~ orchestrating daily operations and managing financial processes for long & short-term care facilities. Excellent customer service attitude in working with residents/patients, family members and direct care staff while exhibiting professionalism and thorough knowledge of state & federal rules / regulations regarding multifaceted insurance plans / payment options. Accustomed to working quickly, efficiently and autonomously in a deadline-driven environment. Effective communication, analytical, problem-solving and decision-making skills. Equally proficient in a leadership or team player role. Upbeat, positive and solutions-oriented mindset. Willing to relocate to: Houston, TX - Tyler, TX - Mandeville, LA
Overview
15
15
years of professional experience
Work History
Business Office Manager
Medilodge Of Taylor
05.2022 - Current
- Oversaw daily office operations, ensuring efficiency and compliance with regulatory standards.
- Developed and implemented streamlined processes to improve patient billing accuracy and reduce discrepancies.
- Managed staff schedules and assignments, enhancing team productivity and service delivery.
- Facilitated training sessions for new employees on office procedures and software systems.
- Coordinated communication between departments to resolve issues and enhance interdepartmental collaboration.
- Led budget management initiatives, optimizing resource allocation while reducing operational costs.
- Fostered a positive work environment through effective leadership, mentoring staff, and promoting professional development.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
Business Office Manager
Cambridge Care Center
02.2018 - Current
- Communicated with clients on a daily basis and responded to administrative requests.
- Responded to office calls and emails and sent messages to appropriate offices.
- Maintained records of client payments and tracked.
- Ensured that all office procedures were implemented and followed.
- In charge of 3 receptionists as well as accounts payable and human resources.
- Responsible for Medicaid packets and head up all medicaid pending.
- Backup for Administrator and admissions
- Balanced facility's monthly bank statements; completed daily deposits.
- Collected private pay, coinsurance and Medicaid liability balances.
- In charge all inhouse billing electronically, Medicare, Medicaid and Managed Care.
- Oversee census
- Reconciled & managed petty cash & resident's trust accounts.
- Reconcile bank statements and do monthly and quarterly patient statements.
- Processed resident refunds upon discharge.
- Oversee optum patients and ordering.
Admissions Director
Community Liaison Orchard Park Healthcare
09.2017 - 02.2018
- In charge of admission packets with residents and families.
- Responsible for setting up rooms for admissions.
- Responsible for making charts for new admissions.
- Received and reviewed all referrals to admit or deny residents.
- In charge of going to hospital and having a good report with the nurses in order to get potential patients.
Business Office Manager
Heritage Manor
06.2014 - 07.2017
- Company Overview: Rehabilitation Center
- Sole person in charge of managing billing for Medicare, Medicaid, commercial insurance, hospice, managed care, and private pay accounts for 120+ bed facility. Supervised supporting business office staff. Maintained confidential files.
- Advised residents and families of financial obligations for skilled and custodial care.
- Submitted / finalized Medicaid applications.
- Managed payment posting & data entry for ancillary billing. Verified insurance; secured financial guarantee.
- Calculated daily census by tracking Medicaid days, recording outpatient days, applying admits/discharges & leaves of absence changes.
- Reconciled & managed petty cash & resident's trust account in compliance with Medicare & Medicaid regulations.
- Balanced facility's monthly bank statements; completed daily deposits.
- Collected private pay, coinsurance and Medicaid liability balances.
- Keep abreast of ever-changing local, state and federal requirements related to billing.
- Met established daily, weekly, and monthly deadlines for financial reporting.
- Processed resident refunds upon discharge.
Rehab Director
Therapy Management Corporation
07.2010 - 03.2014
- Oversaw & organized daily schedule / operations of 11 Rehab Technicians / Therapists.
- Managed daily tasks / activities for therapy gym.
- Caseload consisted of nursing home residents and out-patients requiring all types of rehab therapy mainly associated with strokes.
- Managed all new hire interviews, paperwork processing, on-boarding, orientation, training and annual evaluations.
- Ensured compliance with policy and procedural trainings and licensing for rehab therapists.
- Processed bi-weekly payroll for all employees.
- Reviewed reports of individual patient rehabilitation results for PT, OT, and speech/language therapy.
- Oversaw inventory, order processing and distribution of products and services.
- Ensured services complied with professional and clinical competency standards, state and federal regulatory requirements.
Education
High school diploma - undefined
John Tyler High School
Tyler, TX01.1994
Skills
- Office Management
- Medical Billing
- Accounts Payable
- Insurance Verification
Timeline
Business Office Manager
Medilodge Of Taylor
05.2022 - Current
Business Office Manager
Cambridge Care Center
02.2018 - Current
Admissions Director
Community Liaison Orchard Park Healthcare
09.2017 - 02.2018
Business Office Manager
Heritage Manor
06.2014 - 07.2017
Rehab Director
Therapy Management Corporation
07.2010 - 03.2014
High school diploma - undefined
John Tyler High School
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