Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Orr

Coconut Creek,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Patient Experience Representative

Boca Regional Hospital
Boca Raton, FL
07.2023 - Current
  • Provided support to staff members and other departments when needed.
  • Greeted patients upon arrival and provided them with a warm and welcoming environment.
  • Facilitated communication between patients' families and caregivers and healthcare providers.
  • Participated in departmental meetings to discuss ways of enhancing the overall patient experience.
  • Answered incoming calls, responding promptly to inquiries or complaints from patients or family members.
  • Assisted in training new Patient Experience Representatives on policies, procedures and best practices.

Server

Texas Roadhouse
Coconut Creek, FL
03.2022 - Current
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Followed health safety guidelines when preparing and serving food products.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Delivered food orders promptly and courteously.

Server

Duffy's Sports Grill
Coconut Creek, FL
09.2015 - 04.2022
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted guests and provided menus.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Provided exceptional service to high volume of daily customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Sales Associate

Puppy Plus
Parkland, FL
03.2019 - 05.2021
  • Developed trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Described merchandise and explained use, operation and care.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.

Education

High School Diploma -

Dave Thomas East
Pompano Beach, FL
08-2019

Skills

  • Calm and Effective Under Pressure
  • Documenting and Recording Information
  • Payment Processing
  • Teamwork and Collaboration
  • Customer Service
  • Policy Implementation
  • Money Handling
  • Critical Thinking

Timeline

Patient Experience Representative

Boca Regional Hospital
07.2023 - Current

Server

Texas Roadhouse
03.2022 - Current

Sales Associate

Puppy Plus
03.2019 - 05.2021

Server

Duffy's Sports Grill
09.2015 - 04.2022

High School Diploma -

Dave Thomas East

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Renee Orr