Renee Palma
Fontana,CA
Summary
To continue my career with an organization that will provide me the opportunity to maximize my administrative skills and allows me to perform my best while being a part of and benefiting from mutual development of the company, its consumers and myself.
Overview
13
13
years of professional experience
Work History
Consumer Support Technician III
Inland Regional Center
02.2018 - Current
- Assist Program Manager in maintaining administrative compliance of program
- Review cases transferring into or out of a program for completeness
- Review travel claims for completeness and accuracy
- Review monthly audits for expired reports, keeping Consumer Services Coordinator and Program Manager informed
- As directed, assist Program Manager with staff reminders
- Sort and distribute mail for vacant caseloads to an assigned Consumer Services Coordinator
- Develop tickler for work to be done
- Document when assigned visits and documentation on vacant caseloads are completed
- Assist staff in maintaining administrative compliance
- Perform as a member of a team answering questions, sharing expertise and generally contributing to the harmony of the team
- Provide backup to other CST III positions as requested
- Maintain good attendance and punctuality.
Consumer Support Associate
OPARC
09.2015 - 02.2018
- Assist Case Manager, as needed to develop instructional strategies, to schedules, provide instruction, training and case management, including evaluation, writing assessments, program plans and programs reports; interact with consumers; develop and monitor consumer individual programs.
Secretary/Program Aide
OPARC
03.2012 - 09.2015
- Perform a wide variety of administrative support work including, Microsoft Word, Outlook, Power point, and Excel, to produce correspondence and documents and maintain records, spreadsheets and databases
- Use content management systems to maintain and update internal databases
- Attend meetings, take minutes and notes
- Manage and maintain budgets, as well as invoicing
- Order and maintain stationery and equipment
- Serve as receptionist, answering the telephone, screening calls and visitors, referring inquiries as appropriate, and assisting the general public, giving information as required
- Sort, scan, and file correspondence, vouchers, forms, documents, and other materials numerically, alphabetically or by other predetermined classification
- Maintain sections of a central records system; enter or extract information on or from records
- Assure supply levels and usage of forms are known and monitored for shelf supply
- Direct people or transfer calls to requested office or person in business-like manner
- Effectively deal with anxious or irate persons
- Take or relay accurate messages involving consumers and agency staff
- Compose and type routine correspondence following general outline or instruction
- Search rules and procedures on specific questions
- Order, sort, store, retrieve and route documents and materials, accurately, rapidly and on schedule.
Behavioral Support Professional
OPARC
11.2010 - 03.2012
- Provide support, assistance, training, supervision and transportation for adults with disabilities in a community based setting
- Assist in vocational, social and academic training
- Complete daily documentation of progress notes and as needed observation reports.
Education
High School Diploma -
Upland High School
Upland, CA06.2006
Skills
- 40 WPM (10 years)
- Detail oriented (10 years)
- Multi-line (10 years)
- Typing (10 years)
- Receptionist
- Filing
- Data Entry
- Microsoft Word
- Friendly and Patient
- Problem-Solving
- Customer Service Skills
- Remote Support
- Microsoft Outlook
Additional Information
Family oriented, detail oriented, team player, adapted well with any changes, friendly, self-motivated, problem solving, flexible, stay positive even under pressure.
Personal Information
Willing To Relocate: Anywhere
Timeline
Consumer Support Technician III
Inland Regional Center
02.2018 - Current
Consumer Support Associate
OPARC
09.2015 - 02.2018
Secretary/Program Aide
OPARC
03.2012 - 09.2015
Behavioral Support Professional
OPARC
11.2010 - 03.2012
High School Diploma -
Upland High School
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