Renee Palumbo
Seymour,CT
Summary
Well-qualified Administrative Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
DENTAL ASSOCIATES OF CT
10.2019 - Current
- Maintain detailed records of patient treatments, ensuring accurate billing and efficient follow ups.
- Provide exceptional customer service to create a welcoming atmosphere for patients and their families.
- Present financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Research billing issues, schedule appointments and verify insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Customer Relations Specialist/Administrative Assistant
ORKIN PEST CONTROL
06.2019 - 10.2019
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Ensured timely collections by maintaining accurate customer contact information and diligently monitoring outstanding balances.
- Managed a diverse portfolio of accounts, ensuring timely collections and maintaining client relationships.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Administrative Assistant
GORILLA DUMPSTER RENTALS
12.2018 - 06.2019
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Kindergarten Literacy Paraprofessional
BOARD OF EDUCATION, Chatfield-Lopresti School
07.2014 - 12.2018
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Administered tests and assessments to evaluate student progress and performance.
- Fostered positive learning environment, managing classroom behavior effectively.
Substitute Teacher
Board of Education
01.2014 - 06.2014
- Provide instruction, coordination of activities, and classroom and behavior management in teacher's absence.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Instructional Paraprofessional
Board of Education
02.2008 - 06.2013
- In conjunction with the teachers, provide group/one-on-one instruction, coordination of projects/activities and discipline in accordance with school policy
- Provide literacy and math support sessions for small groups
- Coordinate school library functions including planning/implementing library lessons and interactive reading to classes in the library, organizing books/reference materials, overdue book letters, facilitating book money due, reference material, data entry, etc
- Provide administrative support including preparing lesson materials, correcting student work and clerical functions
- Supervise children grades K-5 for outdoor recess.
- Implemented behavior management strategies to maintain a positive and focused classroom environment.
- Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Education
Bachelor of Arts - Journalism/Sociology
University of Massachusetts
Amherst, MA05.1990
Skills
- Dentrix
- Dental office experience
- Front Desk
- Communication skills
- Administrative Skills
- Office Administration
- Scheduling
- Interpersonal Communication
- Computer Literacy
- Strong research skills
- Editing and proofreading
- Effective writing
Certification
- CPR Certification, 11/01/21, 11/01/23
- Certified Integrative Nutrition Health Coach, Present
Timeline
Treatment Coordinator
DENTAL ASSOCIATES OF CT
10.2019 - Current
Customer Relations Specialist/Administrative Assistant
ORKIN PEST CONTROL
06.2019 - 10.2019
Administrative Assistant
GORILLA DUMPSTER RENTALS
12.2018 - 06.2019
Kindergarten Literacy Paraprofessional
BOARD OF EDUCATION, Chatfield-Lopresti School
07.2014 - 12.2018
Substitute Teacher
Board of Education
01.2014 - 06.2014
Instructional Paraprofessional
Board of Education
02.2008 - 06.2013
Bachelor of Arts - Journalism/Sociology
University of Massachusetts
- CPR Certification, 11/01/21, 11/01/23
- Certified Integrative Nutrition Health Coach, Present
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