Renee Pann
Saugus,MA
Summary
Completes efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs. Enthusiastic attitude willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Stock Specialist
Chilmark General Store
Chilmark, MA
07.2022 - 10.2022
- Properly receive and unload orders to designated storage areas
- Stocking grocery and fridge shelves, rotating product inventory, maintaining store cleanliness, retail presentation, and preparing Curbside Delivery orders
- Interacting with customers provide valuable information about our store and product availability
- Overseeing all the activities in an organization related to ordering, receiving, storing, and distributing materials, equipment, merchandise, supplies, and products
- Maintenance storage facilities, ensuring the accuracy of inventory records, compiling balance, price, and cost reports, and doing weekly counts of all products
- Tracking inventory maintenance
- Controlling flows of equipment and supplies
- Reporting to management and advising on process improvements
- We are coordinating with multiple teams
- Developing loss mitigation processes and protocols
- Compiling inventory reports
- Addressing any problems, obstacles, or challenges
- Forecasting future inventory requirements.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Changed sales floor signs to show current pricing and support product promotions.
Customer Service Representative
Pann Home Services
Woburm, United States
09.2021 - 05.2022
- Answer phones, file paperwork, schedule appointments
- Open and maintain customer accounts by recording account information
- Prepare product or service reports by collecting and analyzing customer information
- Resolve customer complaints via phone, email, mail, or social media
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Representative
Pann Home Services
Woburn, MA
09.2021 - 03.2022
- Answer phones, file paperwork, schedule appointments
- Open and maintain customer by recording account information
- Prepare product or service reports by collecting and analyzing customer information
- Resolve customer complaints via phone, email, mail, or social media
Server
Kelley House Newes Pub
Edgartown, MA
06.2021 - 09.2021
- Responsible for taking orders and serving food and beverages to quests
- Checked in with customers to ensure they enjoy their meals and took action to correct any problems
- Greeting and seating customers
- Making menu item recommendations
- Communicated any food allergies or special nutrients with kitchen staff to ensure customers' safety and satisfaction
- Resetting tables and silverware, replenishing supplies, and refilling glasses for customers
- Helped with bartending when we were short-staffed
- Cleaning the tables when the guests are done eating to give them room
Customer Service Representative Specialist
Pann Home Services
Woburn, MA
06.2020 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server
Granary Tavern
Boston, MA
07.2018 - 09.2018
- Responsible for taking orders and serving food and beverages to quests
- Checked in with customers to ensure they enjoy their meals and took action to correct anyproblems
- Greeting and seating customers
- Making menu item recommendations
- Communicated any food allergies or special nutrients with kitchen staff to ensure customers' safetyand satisfaction
- Resetting tables and silverware, replenishing supplies, and refilling glasses for customers
- Helped with bartending when we were short-staffed
- Cleaning the tables when the guests are done eating to give them room
Sales Associate
Nordstrom
Peabody, MA
06.2017 - 03.2018
- Helped customers pick out clothes, personal shopper
- Customer service, merchandising, maintaining cleanliness
- Coordinate with department and store managers to increase sales
- Resolved all customer inquiries and complaints
- Exceeded sales target in my department
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Retail Sales Associate Cashier
Dicks Sporting Goods
Saugus, MA
01.2016 - 03.2017
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
Front of House Team Member
The Honey Baked Ham Company
Saugus, MA
10.2014 - 05.2015
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Stayed ready for quick turnovers by pre-bussing tables.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Disinfected frequently touched between guests to minimize infection risks.
- Kept hostess station neat and clean with well-stocked supplies.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Bachelor's Degree - Criminology & Criminal Justice
09.2018 - 05.2021
Pre-Law Minor
- Dean's List 2018-2021
- Received Presidential Scholarship
Bachelor's - Criminology & Criminal Justice, Pre-law
Associates Degree - Criminal Justice
09.2015 - 05.2018
- Awarded summa cum laude
High School Diploma - undefined
01.2008 - 01.2012
Skills
Communication both oral and writtenTeamwork and leadershipStrong interpersonal skillsInnovative & problem solverProfessional and FriendlyReliableOrganizational skillsDetail-oriented & self-motivatedComputer SkillsAdaptable and flexible
Stocking and replenishing
Product restocking
Safety processes and procedures
Cleaning procedures
Customer relationships
Product and service sales
Performance improvement
Shelving of products
Inventory monitoring
Retail materials management
Merchandising
Stocking and replenishing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Stock Specialist - Chilmark General Store
07.2022 - 10.2022
Customer Service Representative - Pann Home Services
09.2021 - 05.2022
Customer Service Representative - Pann Home Services
09.2021 - 03.2022
Server - Kelley House Newes Pub
06.2021 - 09.2021
Customer Service Representative Specialist - Pann Home Services
06.2020 - 05.2021
Merrimack College - Bachelor's Degree, Criminology & Criminal Justice
09.2018 - 05.2021
Server - Granary Tavern
07.2018 - 09.2018
Sales Associate - Nordstrom
06.2017 - 03.2018
Retail Sales Associate Cashier - Dicks Sporting Goods
01.2016 - 03.2017
North Shore Community College - Associates Degree, Criminal Justice
09.2015 - 05.2018
Front of House Team Member - The Honey Baked Ham Company
10.2014 - 05.2015
Saugus High School - High School Diploma,
01.2008 - 01.2012
- Bachelor's, Criminology & Criminal Justice, Pre-law