Renee Pann

Work History

Stock Specialist

Chilmark General Store

Chilmark, MA

07.2022 - 10.2022

Properly receive and unload orders to designated storage areas
Stocking grocery and fridge shelves, rotating product inventory, maintaining store cleanliness, retail presentation, and preparing Curbside Delivery orders
Interacting with customers provide valuable information about our store and product availability
Overseeing all the activities in an organization related to ordering, receiving, storing, and distributing materials, equipment, merchandise, supplies, and products
Maintenance storage facilities, ensuring the accuracy of inventory records, compiling balance, price, and cost reports, and doing weekly counts of all products
Tracking inventory maintenance
Controlling flows of equipment and supplies
Reporting to management and advising on process improvements
We are coordinating with multiple teams
Developing loss mitigation processes and protocols
Compiling inventory reports
Addressing any problems, obstacles, or challenges
Forecasting future inventory requirements.
Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Changed sales floor signs to show current pricing and support product promotions.

Customer Service Representative

Pann Home Services

Woburm, United States

09.2021 - 05.2022

Answer phones, file paperwork, schedule appointments
Open and maintain customer accounts by recording account information
Prepare product or service reports by collecting and analyzing customer information
Resolve customer complaints via phone, email, mail, or social media
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Responded to customer comments and questions via LiveChat during shifts.
Resolved concerns with products or services to help with retention and drive sales.

Customer Service Representative

Pann Home Services

Woburn, MA

09.2021 - 03.2022

Answer phones, file paperwork, schedule appointments
Open and maintain customer by recording account information
Prepare product or service reports by collecting and analyzing customer information
Resolve customer complaints via phone, email, mail, or social media

Server

Kelley House Newes Pub

Edgartown, MA

06.2021 - 09.2021

Responsible for taking orders and serving food and beverages to quests
Checked in with customers to ensure they enjoy their meals and took action to correct any problems
Greeting and seating customers
Making menu item recommendations
Communicated any food allergies or special nutrients with kitchen staff to ensure customers' safety and satisfaction
Resetting tables and silverware, replenishing supplies, and refilling glasses for customers
Helped with bartending when we were short-staffed
Cleaning the tables when the guests are done eating to give them room

Customer Service Representative Specialist

Pann Home Services

Woburn, MA

06.2020 - 05.2021

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Processed customer adjustments to maintain financial accounts.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Recorded account information to open new customer accounts.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.

Server

Granary Tavern

Boston, MA

07.2018 - 09.2018

Responsible for taking orders and serving food and beverages to quests
Checked in with customers to ensure they enjoy their meals and took action to correct anyproblems
Greeting and seating customers
Making menu item recommendations
Communicated any food allergies or special nutrients with kitchen staff to ensure customers' safetyand satisfaction
Resetting tables and silverware, replenishing supplies, and refilling glasses for customers
Helped with bartending when we were short-staffed
Cleaning the tables when the guests are done eating to give them room

Sales Associate

Nordstrom

Peabody, MA

06.2017 - 03.2018

Helped customers pick out clothes, personal shopper
Customer service, merchandising, maintaining cleanliness
Coordinate with department and store managers to increase sales
Resolved all customer inquiries and complaints
Exceeded sales target in my department
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Enhanced product presentation and promotional material displays, working alongside retail representatives.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Retail Sales Associate Cashier

Dicks Sporting Goods

Saugus, MA

01.2016 - 03.2017

Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.

Front of House Team Member

The Honey Baked Ham Company

Saugus, MA

10.2014 - 05.2015

Assisted servers with delivering food, filling beverages and retrieving items for guests.
Stayed ready for quick turnovers by pre-bussing tables.
Serviced bathroom by cleaning surfaces and replacing soap.
Trained new staff in front-of-house procedures, customer relations and cleaning.
Established welcoming atmosphere by greeting each guest warmly.
Disinfected frequently touched between guests to minimize infection risks.
Kept hostess station neat and clean with well-stocked supplies.
Verified prepared food met standards for quality and quantity before serving to customers.

Summary

Overview

Work History

Stock Specialist

Customer Service Representative

Customer Service Representative

Server

Customer Service Representative Specialist

Server

Sales Associate

Retail Sales Associate Cashier

Front of House Team Member

Education

Bachelor's Degree - Criminology & Criminal Justice

Bachelor's - Criminology & Criminal Justice, Pre-law

Associates Degree - Criminal Justice

High School Diploma - undefined

Skills

Work Availability

Timeline

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