Renee Patnode
Bradenton,FL
Summary
With a proven track record at Volunteers of America, I excel in customer service excellence and complex problem-solving. Leveraging skills in POS system operations and empathy, I've significantly enhanced customer satisfaction. My ability to train staff and manage inventory underscores my commitment to operational efficiency and team development.
Overview
1
1
Certification
Work History
Cashier,customer Service, Sales Training
Volunteers of America
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
Operator
Bausch and Lomb
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Prepared reports and technical documentation of day-to-day production processes.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Art Teacher for Disabled Indivuals
Volunteers of America
Customized art classes for very talented and not so much. Various fine art and craft classes. Shop for supplies. Encourage students to be creative. Teach crochet lessons. To 20 some students. Ask input as to what clients interests are.
Education
NA - Office Topics
Manatee Technical College
Bradenton, FLAssociates - Various
State College of Florida
Bradenton, FL12.2015
Skills
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Customer Relations
- Written and verbal communication
- Order Taking
- Organizational abilities
- Professionalism and Courtesy
- Payment Processing
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
- Complex Problem-Solving
- POS system operations
- Staff Training
- Guest inquiries
- ID Verification
- Inventory Management
- Inventory Control
- Order Packaging
- Decision Making Aptitude
- Sales expertise
- Daily Reporting
- Retail Merchandising
- Product Recommendations
- Drawer balancing
- Purchase assistance
- Order Verification
- Promotions and Discounts Understanding
- Loss Prevention
- Staff Mentoring
- Customer Service
- Customer Assistance
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Cash Register Operation
Accomplishments
- Trained and mentored number employees.
- Promoted to Job Title after only timeframe for exceptional performance.
- Achieved number% of sales quote.
- Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
- Processed new accounts and suggested additional products and services, increasing purchases by $Number on average per account.
- Received Award outstanding client engagement with customers for Number consecutive quarters.
- Developed a new telephone script that was positively received by customers and so impressive that management implemented it for the entire department.
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
- Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
Certification
Keyboarding
In past
Cpr
First aid
Security clearance
Life guard in past
Sunday School teacher for kindergarteners
Timeline
NA - Office Topics
Manatee Technical College
Associates - Various
State College of Florida
Cashier,customer Service, Sales Training
Volunteers of America
Operator
Bausch and Lomb
Art Teacher for Disabled Indivuals
Volunteers of America
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