Renee Pearcy
Vineland,NJ
Summary
Proven track record in payroll processing and customer service, notably at Landis Sewerage Authority. Excelled in maintaining employee confidentiality, enhancing payroll accuracy by 30%, and adeptly managing high-stress situations. Skills in Microsoft Excel and critical thinking stand out, alongside a commitment to results through meticulous attention to detail and effective decision-making. Hardworking payroll professional offering 9 years of experience and a results-driven nature. Knowledgeable about processing garnishments, checking data and adding special reimbursements such as mileage. Skilled in report writing, data entry and file management. Detail-oriented Payroll Clerk with 9 years of experience in data entry and record-keeping. Well-versed in tax and payroll laws. Experienced in new hire, termination and benefits orientation process. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.
Overview
18
18
years of professional experience
Work History
Payroll Clerk
Landis Sewerage Authority
09.2015 - Current
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Reconciled bank and payroll records routinely to verify accuracy.
- Completed payroll accurately and timely to meet employee expectations.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Audited timesheets and payroll records for accuracy.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Maintain and submit State Pension payments and reports.
- Prepare
- Pension Report quarterly and submit payments on time.
- Answer phones and process billing payments for authority.
Collections Agent
South Jersey Auto Finance
04.2012 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Reached out to approximately 500 account holders daily.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Established relationships with customers to encourage payment of delinquent accounts.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Bank Teller
Newfield Bank
04.2006 - 10.2009
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Placed orders for customer checks and verified starting numbers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
Education
Associate of Science - Business Management
Wilmington University
New Castle, DE06.2026
Associate of Science - Business Administration
Rowan College At Gloucester County
Sewell, NJ06.2010
Skills
- Data Entry
- Payroll Processing
- Accounts Payable
- Microsoft Excel proficiency
- Payroll Discrepancies
- Accounts Receivable
- Excel proficiency
- Payroll Software Knowledge
- Benefits Administration
- Math Skills
- Payroll Tax Filing
- Maintaining files
- Producing reports
- Recording data
- Information Protection
- Filing
- Reviewing data
- Team Collaboration
- Report Preparation
- Tax Compliance
- Analyzing information
- Employee file management
- edmunds expertise
- Thoroughness
- Financial software
- Attention to Detail
- E-Mail and Telephone Communication
- Customer Service
- Critical Thinking
- Dependable and Adaptable
- Stress Tolerance
- Database Maintenance
- Employment Verification
- Decision-Making
Timeline
Payroll Clerk
Landis Sewerage Authority
09.2015 - Current
Collections Agent
South Jersey Auto Finance
04.2012 - 09.2015
Bank Teller
Newfield Bank
04.2006 - 10.2009
Associate of Science - Business Management
Wilmington University
Associate of Science - Business Administration
Rowan College At Gloucester County
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