Renee Pittman
Operations Manager
Oklahoma City,OK
Summary
Highly motivated and accomplished healthcare operations manager with over 15 years of direct experience in medical management and healthcare. Exceptionally skilled in process improvements with an emphasis on operational management, financial acumen, and employee retention methodologies. Strong ability to partner with physicians and practice leaders to implement strategic integrations for meeting growth objectives. Proven history of educating and offering excellent customer service to patients with diverse backgrounds and medical needs.
Overview
16
16
years of professional experience
Work History
Manager of Clinical Operations
Integris
Oklahoma City, Oklahoma
01.2023 - 12.2024
- Directed front and Back Office for 11 physician practice, such as operational, human resources, administrative, personnel, and facility equipment
- Monthly account audits and denial reconciliation
- Provided necessary administrative and clinical supporting structure to encourage patient-focused environment for scheduling appointments, managing information, customer service, quality assurance, and referral processing
- Supervised reporting processes for utilization, KPI, financial review, budget usage, and insights, as well as monitored HIPAA compliance standards
- Surveilled denials, variability, and insurance claims
- Trained employees on integration of physician and general practices
- Onboarded new Physicians with new service lines
- Trained new employees and managers on Epic EMR/systems
- Performed huddles and Employee engagement
- Coordinated and produced Executive Summary report for monthly review by physicians and directors
- Championed quality, process, and workflow improvements across practice operational and patient service procedures
- Recognized as top clinic for multi-state company in employee retention and patient satisfaction
- Top tier manager for employee satisfaction and engagement
Practice Manager
SSM Dermatology
Oklahoma City, Oklahoma
05.2023 - 07.2023
- Directed 3-physicians, 3 PA-C, 21 employee practice, including supervision of daily operations, billing, debt collection, facility maintenance, diagnostic equipment upkeep, security, and occupational health and safety procedures
- Established and implemented effective workplace practices and ensured policies and best practices are in line with industry standards and government regulations
- Trained, onboarded, and managed termination of all employees
- Kept up with standards for OHSA, JACHO, and CLIA
- Established process for Revenue Cycle, referrals, patient registration in compliance with state, local, and federal patient documentation compliance standards
- Pioneered process improvements, including keeping clinic up to industry compliance standards, and financial/budgeting supervision and decision-making
- Managed two separate Clinic facilities
- Oversaw accounting, budgeting, and financial reporting.
Operations Manager
Clear Choice Dental Implants
Denver, CO
10.2022 - 06.2023
- Directed 3-physicians, 12 employee oral surgery practice, including supervision of daily operations, sales, prosthetic lab, revenue collection, facility maintenance, diagnostic equipment upkeep, security, and occupational health and safety procedures
- Established and implemented effective workplace practices and ensured policies and best practices are in line with industry standards and government regulations
- Trained, onboarded, and managed termination of all employees
- Kept up with standards for OHSA, JACHO, and ODA
- Established process for Revenue Cycle, referrals, patient registration in compliance with state, local, and federal patient documentation compliance standards
- Pioneered process improvements, including keeping clinic up to industry compliance standards, and financial/budgeting supervision and decision-making
- Direct Operations manager of Sales staff, front office and clinic staff
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
Adult Patient Access Manager
Oklahoma University Health
Oklahoma City, OK
01.2020 - 01.2022
- Oversee 32-employees in multiple locations for a comprehensive medical center through training staff members, enforcing hospital and clinic policies, managing patient scheduling, and addressing/resolving patient concerns
- Maintain quality assurance by reporting accurate statistics to improve processes and operational practices
- Act as practice Director during absence, including reviewing and processing timecards
- Verify and implement OSHA, HIPAA, and MSDS compliance standards
- Streamlined staffing procedures within multiple departments to increase staffing levels from 30% to 90% with effective retention ratings
- Maintained electronic patient recordkeeping system in compliance with state, local, and federal patient documentation compliance standards
- Oversee patient access for central registration, Emergency department, and Outpatient services
Practice Manager
Dean McGee Eye Institute – Northwest Division
Oklahoma City, Oklahoma
01.2018 - 01.2020
- Directed 3-physician, 19 employee practice, including supervision of daily operations, billing, debt collection, facility maintenance, diagnostic equipment upkeep, security, and occupational health and safety procedures
- Established and implemented effective workplace practices and ensured policies and best practices are in line with industry standards and government regulations
- Trained, onboarded, and managed termination of all employees
- Developed and organized electronic patient recordkeeping system in compliance with state, local, and federal patient documentation compliance standards
- Pioneered process improvements, including bringing clinic up to industry compliance standards, and financial/budgeting supervision and decision-making
Practice Manager II
Mercy
Oklahoma City, Oklahoma
01.2013 - 01.2018
- Front office for 3-surgeon practice, such as operational, human resources, administrative, personnel, and facility equipment
- Monthly account audits and denial reconciliation
- Provided necessary administrative and clinical supporting structure to encourage patient-focused environment for scheduling appointments, managing information, customer service, quality assurance, and referral processing
- Supervised reporting processes for utilization, PCR, financial review, budget usage, and insights, as well as monitored HIPAA compliance standards
- Surveilled denials, variability, and insurance claims
- Trained employees on integration of physician and general practices
- Trained new employees and managers on Epic EMR/systems
- Coordinated and produced Executive Summary report for monthly review by physicians and directors
- Championed quality, process, and workflow improvements across practice operational and patient service procedures
- Recognized as top clinic for multi-state company in employee retention and patient satisfaction
- Oversaw accounting, budgeting, and financial reporting.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Surgery Coordinator/Medical Assistant/Admin Assistant
SSOOK
Oklahoma City, Oklahoma
01.2009 - 01.2013
- Surgical scheduling and Insurance pre authorization
- Collected patient payments and managed daily logs for co-payment, cash, checks, and credit card totals
- Project Management, Satellite Clinics and Special events
- Denial MAnagement
- Medical records management
- Maintained cleanliness across office and in patient waiting areas
- Coordinated physician schedules (meetings, conferences, travel, patient appointments) and arranged surgical procedures
- Educated patients on procedures and post-surgery care methods
- Answered phone calls and messages for 2-physician Surgical medical facility, scheduling appointments, and handling patient inquiries.
Education
Associate of Science - Law Enforcement
OSU
OKC, OKBachelor of Science - Healthcare Management
Mid-America Christian University
Oklahoma City, OK05-2014
Skills
Healthcare Administration
Customer Service
Employee Retention
Revenue Cycle
Operations Management
System Integrations
OSHA & MSDS Compliance
Quality Assurance/Reporting
Denials, AP, and AR
Program Development
Process Improvements
Infection Control
Change Management
Coding
Sharepoint
Epic
EMR
Outlook
Availity
Ethics committee liaison
Doctors Alliance
Protocol development
Audit preparation
Therapeutic area expertise
Document management
Patient health education
Patient recruitment
Patient care
Clinical trial management
Patient education
Clinical education
Patient records administration
Clinical quality improvement
Clinical leadership
Direct patient care
Quality improvement
Clinical supervision
Patient care coordination
Healthcare administration
Patient relationship management
Effective communication
Patient relations
Employee performance evaluations
Clinical instruction
Staff development
Staff scheduling
Interdisciplinary collaboration
Developing training programs
Performance improvement
Exemplary communication skills
Resource coordination
Budget oversight
HIPAA
Infection prevention and control
Compliance with regulatory guidelines
Collaborative skills
Clinical standards
Improving clinical quality outcomes
Patient education and counseling
Problem-solving abilities
Patient care assessment
Training
- EMT-B
- EMT-I
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Practice Manager
SSM Dermatology
05.2023 - 07.2023
Manager of Clinical Operations
Integris
01.2023 - 12.2024
Operations Manager
Clear Choice Dental Implants
10.2022 - 06.2023
Adult Patient Access Manager
Oklahoma University Health
01.2020 - 01.2022
Practice Manager
Dean McGee Eye Institute – Northwest Division
01.2018 - 01.2020
Practice Manager II
Mercy
01.2013 - 01.2018
Surgery Coordinator/Medical Assistant/Admin Assistant
SSOOK
01.2009 - 01.2013
Associate of Science - Law Enforcement
OSU
Bachelor of Science - Healthcare Management
Mid-America Christian University