RENEE POOLE
Unit Assistant
Oakland,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EPIC.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Communication Co-coordinator/ Unit Secretary
Alta Bates Summit Medical Center
01.1996 - Current
- Fully trained in the daily operation of ER
- Responsible for the processing of orders, answering phones, placing telephone calls and referring calls to the appropriate staff
- On a daily basis I use, EPIC, Electronic Charting T-Systems, HBO McKesson, Sunrise Record Management, Word and Excel
- This position involves maintaining awareness of patient status in the emergency room and expediting the patient flow
- Provides clerical services to and facilitates the communication for the hospital unit to which he/she is assigned
- Prepares and maintains accurate and readable designated unit records
- Accurately and efficiently prepare, maintain and assures proper disposition of patient charts including filing patient test results, histories and physicals
- All test results files to be initialed and dated
- Transcribes doctor's orders to Kardex and MAR as indicated and complete all necessary requisitions and chart forms
- Faxes orders to appropriate departments in a timely manner and completes order entry by computer
- Reviews patient charts to assure that all doctor's orders have been noted
- Maintains inventory standards for patient care and stationary supplies
- Facilitates communication between nursing staff, physicians, patient's relatives, visitors and other departments and relays information to appropriate persons
- On units with intercom systems, answers patient calls and directs requests where necessary
- Maintains confidentiality of all information regarding patients and all aspects of their hospitalization
- Maintains organization of unit desk area
- Participates in the unit orientation of new personnel
- Assist patients, relatives and visitors with non-clinical needs.
Certified Nurse Assistant
Kaiser Permanent Oakland
01.2001 - 01.2003
- Answers inquiries and obtain information for the general public, customers, visitors and other interested parties
- This position requires the provision of information regarding activities conducted at the establishment, location of departments, offices and employees with the organization.
Obstetrics and Gynecological Tech
01.1997 - 01.1999
- Duties involve clinical and administrative responsibilities
- This position is responsible for filing paperwork, maintaining records and insurance information
- OB tech must set up deliveries/GYN procedures, prepare instruments and equipment for cesarean deliveries and other obstetrics procedures
- Assemble surgical trays and sterile trays
- Also maintain the inventory and chart in obstetric department.
Certified Nursing Assistant
Maxim Healthcare
01.1994 - 01.1997
- Provide basic nursing care of patient in multiple locations
- The duties included checking vital signs, basic hygienic care
- This position was responsible for keeping nurses informed about any pertinent information gathered and the patient's condition.
Bookkeeper/Administrative Assistant
Affordable Furniture and Waterbeds
01.1982 - 01.1984
- This position required provides administrative support to the owner of a furniture store
- Responsible for payroll, paying various vendors, keeping accounts current and general financial operation of a small business.
Education
Skyline Sr. High School
Diablo Valley College
Skills
- Meeting Facilitation
- Strategic Planning
- Event Coordination
- Vendor Management
- Conflict Resolution
- Goal Setting
- Project Management
- Customer Service
- Time Management
- Adaptability
- Process Improvement
- Problem Solving
- Quality Assurance
- Team Leadership
- Cross-functional Collaboration
- Data Analysis
- Training and Development
- Contract Negotiation
- Policy Implementation
- Effective Communication
- Organizational Skills
- Decision Making
- Risk Assessment
- Task Delegation
- Schedule Coordination
- MS Office
- Patient Registration
- Patient Scheduling
- Presenting Ideas and Plans
- Accounts Reconciliation
- Project Coordination
- Document Control
- Project Assistance
- CRM Software
- Project Support
- Scheduling and Calendar Management
- Medical Terminology
- Scheduling
- Discretion and Confidentiality
- Workflow Optimization
- Policy Development
- Support Services
- Phone and Email Etiquette
- Performance Improvement
- Customer Service Management
- Regulatory Compliance
- Administrative Oversight
- Negotiation
- Business Development
- Information Collection
- Data Entry
Accomplishments
- Achieved UNION CONTRACT through effectively helping with L250.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Mediator Certification, Solano County Bar
- OB Tech Certification
- Perinatal Aide Certification
- Certified Nurse Assistant
- Professional Administrative Certificate- in progress
Additional Information
Youth Bridge - 5years, ABSMC
Timeline
Certified Nurse Assistant
Kaiser Permanent Oakland
01.2001 - 01.2003
Obstetrics and Gynecological Tech
01.1997 - 01.1999
Communication Co-coordinator/ Unit Secretary
Alta Bates Summit Medical Center
01.1996 - Current
Certified Nursing Assistant
Maxim Healthcare
01.1994 - 01.1997
Bookkeeper/Administrative Assistant
Affordable Furniture and Waterbeds
01.1982 - 01.1984
Skyline Sr. High School
Diablo Valley College
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