Renee Porter
Wichita,KS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resource Specialist position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Healthcare Account Specialist
UMB Bank
2022.04 - Current
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Conducted thorough analysis of client portfolios, identifying opportunities for growth and improvement.
- Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
- Identified potential risks within client portfolios, implementing mitigation strategies to protect against losses.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Representative
Apria Healthcare-Sprint Campus
2013.07 - 2022.04
- Receiving inbound calls from customers in need of support or assistance in ordering medical supplies
- Entering new orders for medical equipment requested by doctors for individual patients.
- Using computer to enter orders, check order delivery status, and verify insurance eligibility.
- Working with team on special projects
- General customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Life Skills Paraprofessional
USD 231
2002.08 - 2013.05
- Assist the teacher with physical, emotional, and educational needs for kids with special needs
- Followed student's individual development plans to help make them successful
- Interacted with the parents/teachers in regard to the child's specific needs and concerns for their children
- Help with the maintaining of the student's medical equipment
- Made sure equipment was used appropriately so no risk to injury would take place
- Work with a team of individuals on a daily basis to ensure the success of each individual student.
Owner/Operator
Renee's Day Care
1998.02 - 2002.08
- Work with and maintain contracts of the parents whose children are in my care
- Oversee accounts payable and accounts receivable
- Maintain quarterly taxes
- Communicate with parents daily on daily reports, behavior plans, and any outings
- Maintained a healthy, clean, and fun environment for the children.
- Managed day-to-day business operations.
Education
No Degree - Human Resources Training
Wichita State University
Wichita, KS05.2027
High School Diploma -
Southeast High School
Wichita, KS01.1986
Skills
- Microsoft Office proficiency
- Billing resolutions
- Documentation skill
- Due diligence
- Issue investigations
- Research proficiency
- Recordkeeping abilities
References
- Katie Kinsler, Quality Medicaid Grievance Rep, 845 N Evergreen St, Gardner, KS, 66030, (816) 457-9046, Sunflower Health Plan, Kinslerk@gmail.com
- Emily Whitecotton, Transition coordinator, 15634 S Riley St., Overland Park, KS, 66223, USD 231 Gardner Edgerton School District, emwhitecotton@gmail.com
- Jackie Pierce, Revenue Management Solutions Analyst, 525 S Hutting Ave., Independence, Mo, 64053, (816) 715-1451, Apria Health Care, Jackolin.Pierce@apria.com
Timeline
Healthcare Account Specialist
UMB Bank
2022.04 - Current
Customer Service Representative
Apria Healthcare-Sprint Campus
2013.07 - 2022.04
Life Skills Paraprofessional
USD 231
2002.08 - 2013.05
Owner/Operator
Renee's Day Care
1998.02 - 2002.08
No Degree - Human Resources Training
Wichita State University
High School Diploma -
Southeast High School
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