Hi, I’m
Renee Porter-Sanders
Philadelphia,PA
Summary
Organized Office Manager with over 20 years' noted experience in administrative management and customer service. Through organizational and time-management metrics, determine deficiencies to provide streamlined solutions using data collection and visualization to optimize efficiency and operability in a clerical & administrative setting.
Overview
6
years of professional experience
1
Certification
Work History
Envision Physician Services
Payment Research Representative II
05.2021 - Current
Job overview
- Assists Refunds Team by tracking, researching and appealing refund requests from insurance payers due to contractual agreements, coordination of benefits, medical records, and other overpayment reasons.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Utilized specialized software to capture and process data to process at least 200 requests per month.
- Organized and detail-oriented with strong work ethic
Envision Physician Services
Payment Research Representative I
11.2020 - 05.2021
Job overview
- Assisted Reimbursement Department's Refund Team by analyzing and entering data regarding overpayment notifications and refund requests from insurance payers.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Collaborated with cross-functional teams to develop and implement research strategies resulting in 15% increase in production
Envision Physician Services
Patient Service Representative
07.2019 - 11.2020
Job overview
- Handled at least 90 calls per day from patients and other representatives who have been treated by emergency department physician concerning services rendered.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Engaged with patients to provide critical information.
- Applied administrative knowledge and courtesy to explain procedures and services to patients
South Carolina Department of Corrections
Records Analyst I
07.2017 - 08.2018
Job overview
- Screened and interviewed persons to collect demographic information
- Maintained & safeguarded records and verified criminal histories.
- Tracked file removals and coordinated on-time returns.
- Classified documents according to specified guidelines resulting in decrease of operational and security errors by 20%
Education
Webster UniversitySt Louis, MO
Some College (No Degree) from Human Resources Management
University Overview
- Relevant Coursework: Managing Human Resources, Organizational Behavior, Basic Finance for Managers, Training and Development, Employment Law, Compensation, Labor-Management Relations
Clarion University of PennsylvaniaClarion, Pennsylvania
Bachelor of Arts from History
12.2003
University Overview
- Pennsylvania Board of Governors Scholarship Recipient
- Elected to Student Senator for Clarion University of Pennsylvania Clarion Students' Association in 2001-2003
- Relevant Coursework: Basic Algebra, Research Methods & Writing, Fundamentals of Speech, Logic I-Critical Thinking
Skills
- Microsoft Office Suite including Word, Access, Excel, Outlook, SharePoint, Teams
- Tableau
- Organization, collaboration & relationship-building through active listening, storytelling, and engagement
- Customer Service
- Technical Writing
- Professional Correspondence
- Office Cleaning
- Orientation and Training
- Document Review
- Conflict Resolution
- Office Procedures
- Government Regulations
Affiliations
Sigma Gamma Rho Sorority, Incorporated, General Member
Certification
- Certificate of Completion, Mastery Parent Leadership Institute - 2022
- Certified Electronic Health Records Specialist (CEHRS), National Healthcare Association - Aug 2023 - Nov 2025
- Associate Professional in Human Resources (aPHR), Human Resources Certification Institute - Apr 2019 - Nov 2022
Advocacy & Volunteer Work
Parent Leader, Parent Action Team, Mastery Charter School, Philadelphia, PA
Nov 2021 - Present
Engaging and collaborating with other parents to educate and advocate for charter school reform, school choice, voter education & registration, special education, safety, and leadership. Addressing elected and appointed officials at the local and state levels to raise concerns, build partnerships, and garner support.
Timeline
Payment Research Representative II
Envision Physician Services
05.2021 - Current
Payment Research Representative I
Envision Physician Services
11.2020 - 05.2021
Patient Service Representative
Envision Physician Services
07.2019 - 11.2020
Records Analyst I
South Carolina Department of Corrections
07.2017 - 08.2018
Webster University
Some College (No Degree) from Human Resources Management
Clarion University of Pennsylvania
Bachelor of Arts from History
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