Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Raitano

Seminole

Summary

Dynamic and results-driven professional with extensive experience at TJX Companies, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through exceptional engagement and problem-solving skills. Recognized for maintaining high standards in retail operations while fostering teamwork and collaboration to achieve sales goals.

Overview

14
14
years of professional experience

Work History

Sales Associate

TJX Companies
04.2022 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Bakery Manager/ Deli

Winn Dixie Warehouse
06.2018 - 06.2020
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Maintained and controlled inventory of baked goods.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.

Event Coordinator/ Bar Manager

Baypoint Golf Course
01.2014 - 06.2017
  • Oversaw scheduling and timeline coordination for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Brainstormed and implemented creative event concepts and themes.
  • Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.

HR Manager/Bartender

Sport Services
07.2010 - 12.2013
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Motivated employees through special events and incentive programs.

Education

Bachelor Of Applied Science - Social Psychology

SPC
Seminole, FL
05.2010

Associate Of Science - Medical Laboratory Science

CFI
Palm Harbor, FL
05.2008

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Conflict resolution
  • Store opening and closing
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • POS system operation
  • Upselling
  • Retail store operations
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Payment processing
  • Inventory tracking
  • Inventory control
  • Policy and procedure adherence
  • Order processing
  • Display setup
  • Point of sale operation
  • Shipment processing
  • Promotional support
  • Fraud detection
  • Client account management
  • Dining area maintenance
  • Verbal and written communication
  • Customer engagement
  • Task prioritization
  • Written and oral communication skills

Timeline

Sales Associate

TJX Companies
04.2022 - 05.2024

Bakery Manager/ Deli

Winn Dixie Warehouse
06.2018 - 06.2020

Event Coordinator/ Bar Manager

Baypoint Golf Course
01.2014 - 06.2017

HR Manager/Bartender

Sport Services
07.2010 - 12.2013

Bachelor Of Applied Science - Social Psychology

SPC

Associate Of Science - Medical Laboratory Science

CFI

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