Renee Ratliff
Oklahoma City,Oklahoma
Summary
I am a diligent and enthusiastic individual, fully prepared to contribute to the team's success in achieving company objectives. With my robust organizational skills, I am eager to engage as a valuable team member. I am a reliable candidate adept at effectively managing numerous priorities with a can-do attitude. Additionally, I am committed to assuming additional responsibilities to fulfill team objectives within my role.
Overview
12
12
years of professional experience
Work History
Compliance Officer
Oklahoma Employment Security Commission
08.2023 - 04.2024
- Enforcing regulatory compliance by developing and implementing comprehensive policies and procedures.
- Enhanced tax compliance by conducting thorough audits and identifying discrepancies.
- Reduced the risk of financial penalties for employers by conducting thorough internal audits on a regular basis.
- Managed relationships with employers and maintaining open lines of communication to ensure transparent operations.
- Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
- Maintained comprehensive records of all conducted audits, ensuring transparency and accountability.
- Work with employers to improve the accuracy for the tax filling process
Marketing and Delivery Specialist
Lowe’s XDT Center
11.2022 - 06.2023
- Enhanced team efficiency by streamlining count processes and implementing time-saving strategies.
- Improved service delivery by streamlining processes and implementing efficient workflows.
- Collaborated with cross-functional teams to resolve customer issues quickly and effectively.
- Ensured accuracy in counting and recording product counts for the organization''s financial integrity.
- Improved teamwork through effective communication, collaboration, and problem-solving among count team members.
- Managed client relationships to ensure satisfaction and consistent communication, resulting in long-term business partnerships.
Operation Team Leader
Alorica
10.2016 - 03.2020
- Increased customer satisfaction with timely issue resolution and proactive communication strategies.
- Optimized resource allocation, managing staff schedules for maximum productivity and reduced overtime costs.
- Led a high-performing team to achieve the companies objectives through effective communication and organization.
- Conducted regular quality audits to maintain compliance with industry standards while identifying opportunities for continuous improvement.
- Created a positive work environment by fostering open communication channels, addressing employee concerns promptly, and acknowledging outstanding individual contributions regularly.
Cashier
Petro Truck Stop
05.2012 - 09.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Increased efficiency and reduced waiting times during the checkout process.
- Maintained a balanced cash drawer, ensuring accurate accounting at the beginning and the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor of Science - Business Administration
Southern Nazarene University
Bethany, OK10.2021
Associate of Arts - Nursing
Hinds Community College
Raymond, MS07.2016
Skills
Auditing processes
Adaptability and Dependability
Customer Service
Policy Enforcement
Loading and unloading
Dispatch Communication
Teamwork and Collaboration
Stocking and Inventory
Problem-Solving
Quick learner
Strong Computer Skills
Timeline
Compliance Officer
Oklahoma Employment Security Commission
08.2023 - 04.2024
Marketing and Delivery Specialist
Lowe’s XDT Center
11.2022 - 06.2023
Operation Team Leader
Alorica
10.2016 - 03.2020
Cashier
Petro Truck Stop
05.2012 - 09.2016
Bachelor of Science - Business Administration
Southern Nazarene University
Associate of Arts - Nursing
Hinds Community College
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