Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Renee Richard

Billerica,MA

Summary

Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care.

Helpful aide committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress.

Overview

21
21
years of professional experience

Work History

Waitress

Vics wafflehouse
Tewksbury , MA
10.2005 - Current
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Home Health Aide

Home Instead
Chelmsford , MA
03.2006 - 07.2008
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Recognized emergency situations and implemented appropriate procedures.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Documented care provided and submitted notes to supervisor.

Critical Care Technician

Mass General Hospital
Boston, MA
07.2005 - 03.2006
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Advocated for patients by supporting and respecting basic rights, values and beliefs.
  • Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
  • Educated patients on treatment plans, medications and aftercare procedures.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Sterilized medical equipment after each procedure.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Positioned patients for optimal comfort prior to procedures.
  • Completed and submitted clinical documentation in accordance with agency guidelines.

CNA

Cape Heritage
Sandwich , MA
03.2003 - 07.2005
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. I helped with wound care & safe transfers also as lead CNA delegated jobs to 8 CNAS.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Education

Some College (No Degree) - Health Aide

Cape Cod Community College
West Barnstable, MA

Level 2 CNA - Health Aide

Cape Cod Community College
West Barnstable, MA

Skills

  • High-volume dining
  • Menu memorization
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Food safety understanding
  • Food inspection
  • Check payment processing
  • Relationship management
  • Special dietary requirements
  • Calm and Level-Headed Under Duress
  • Monitoring Fluids
  • Grooming and Bathing Assistance
  • Performing Patient Intakes
  • Quick Problem Solver
  • Able to Lift [Number] Pounds
  • Medical Terminology Knowledge
  • Documentation Procedures Expert
  • General Housekeeping Ability
  • Catheter Change and Preparation
  • Collecting Vital Signs
  • Patient Relations
  • Understands Medical Procedures

Timeline

Home Health Aide

Home Instead
03.2006 - 07.2008

Waitress

Vics wafflehouse
10.2005 - Current

Critical Care Technician

Mass General Hospital
07.2005 - 03.2006

CNA

Cape Heritage
03.2003 - 07.2005

Some College (No Degree) - Health Aide

Cape Cod Community College

Level 2 CNA - Health Aide

Cape Cod Community College

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Renee Richard