Renee Riggins
Port Orange,FL
Summary
To obtain a management position in the insurance industry where I can utilize my past skills and experience.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Direct In-House Sales Manager
Security First Insurance
01.2019 - Current
- Develops and implements department processes or best practices; leads positive change
- Works with leadership to establish expectations and monitor department success
- Develops key performance indicators (KPI's) and identify opportunities for departmental growth and development
- Coordinates with leadership to establish departmental and individual sales goals
- Collaborates with internal business units to enhance the customer experience to provide World-Class Customer Service
- Partners with the training department to develop training that equips employees with expert business knowledge of available products, services and troubleshooting techniques necessary for success
- Manages escalated calls as necessary; coaches sales associates to properly manage escalated calls; provides feedback and training on de-escalation
- Maintains a working knowledge of external partner sales goals, service standards and overall objectives
- Manages skills-based call routing and call queue management system to optimize customer experience, provide reporting, and recommend opportunities for improvement
- Oversees workflow of sales team
- Workload; recommends changes as necessary
- Maintains commitment to customer focus, profitability, and retention
- Keeps current on industry related topics and market conditions; makes timely recommendations and decisions
- Adheres to all company and department guidelines, procedures, and standards
- Assist in other areas of department or other departments as required.
Sales Associate
Security First Insurance
01.2016 - 01.2019
- Wrote Florida home insurance products
- Answered inbound calls in a call center environment
- Handled issues professionally to company standards
- Delivered consistent service to develop customer base
- Assisted customers with sales and service needs.
Insurance Agent
Allstate Insurance Company
01.2003 - 01.2016
- Sold personal insurance products
- Provided customer service to existing customers by processing policy changes and claims
- Trained new employees.
Group Leader
EMC²
01.1996 - 01.2002
- Assembled the infrastructure by adding the battery, power unit, boards and drives
- Tested the infrastructure in different climates with several tests to make sure the system would run efficiently in any environment
- As a group leader I supervised approximately 10 employees
- I worked with the engineers on change orders and purges
- Trained new employees.
Education
HIGH SCHOOL DIPLOMA -
FITCHBURG HIGH SCHOOL
Skills
- Sales coaching
- Workflow management
- Proposal development
- Management support
- Performance evaluation
- Employee coaching
- Sales support
- Microsoft Word
- Written communication
- Excel
- Time Management
Certification
- Florida General Lines Agent-220
- Florida Adjuster's License-620
Awards
Security First Insurance- 2022 Ambassador Award, Given to team for achieving the highest in written policy premium.
References
available upon request
Timeline
Direct In-House Sales Manager
Security First Insurance
01.2019 - Current
Sales Associate
Security First Insurance
01.2016 - 01.2019
Insurance Agent
Allstate Insurance Company
01.2003 - 01.2016
Group Leader
EMC²
01.1996 - 01.2002
HIGH SCHOOL DIPLOMA -
FITCHBURG HIGH SCHOOL
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