Renee Rincon
El Cajon,CA
Summary
Accomplished Intake Coordinator at ECTLC, adept in multitasking and organization, enhanced office productivity significantly. Skilled in Microsoft Office and customer service, demonstrated excellence in automating client correspondence and managing high-volume calls, ensuring efficient appointment scheduling and superior client satisfaction.
Overview
18
18
years of professional experience
Work History
Intake Coordinator
ECTLC
01.2024 - Current
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed intake assessment forms and filed clients' charts.
- Enhanced office productivity by handling high volume of callers per day.
Guest Service Representative
Motel 6
05.2011 - 09.2016
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Student Aide
National City Summit
03.2006 - 07.2006
- Served as a positive role model for students through consistent demonstration of respect, kindness, and responsibility.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Communicated regularly with teachers about individual student needs or concerns to ensure appropriate interventions were implemented promptly.
- Helped maintain accurate records of student attendance, grades, and other relevant information for teacher reference.
Education
High School Diploma -
Chula Vista High School
Chula Vista, CA06.2008
Skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Customer Service
- Multitasking and Organization
- Phone and Email Etiquette
- Data Entry
- Microsoft Office
Timeline
Intake Coordinator
ECTLC
01.2024 - Current
Guest Service Representative
Motel 6
05.2011 - 09.2016
Student Aide
National City Summit
03.2006 - 07.2006
High School Diploma -
Chula Vista High School