Motivated and personable customer service professional with seven years of experience in retail and service industries. I excelled in resolving customer issues, managing inquiries, and fostering a positive environment. A collective time of three years' experience in care giving has aided in my ability to communicate with clients of varying ages in an empathetic, supportive, and compassionate manner.
Delivered excellent customer support both in person and through telecommunication, resolving complaints and service issues for a wide range of clientele.
Managed customer inquiries regarding products, prices, and savings, using knowledge of company policies.
Handled grocery transactions, refunds, money services, and lottery sales.
Learned time management and multitasking skills through leadership positions, which involved: training new staff, scheduling, providing system over-rides, problem solving, and overseeing the department.
Provided empathy and compassion toward an elderly couple while assisting in daily tasks including, house keeping, meal planning and preparation, and transportation.
Fostered a trusting environment through countless hours of supportive listening and communicating.
Provided compassionate and attentive care in a nurturing environment for young children.
Established a trusted relationship with a family, responding to their needs and maintaining opened and honest communication.
Prepared meals, scheduled nap times, assisted with homework, and allowed space throughout the day for plenty of involvement in play time.
Conflict resolution
Customer interaction
Active listening and communication skills
Empathy and Patience
Team leadership and group efforts
Computer system skills
Problem solving
Time management
Multitasking