Summary
Overview
Work History
Education
Skills
Timeline
Generic
Renee  Roberts

Renee Roberts

Lake Wales

Summary


Motivated and personable customer service professional with seven years of experience in retail and service industries. I excelled in resolving customer issues, managing inquiries, and fostering a positive environment. A collective time of three years' experience in care giving has aided in my ability to communicate with clients of varying ages in an empathetic, supportive, and compassionate manner.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Publix Supermarkets Store
07.2017 - 12.2024

Delivered excellent customer support both in person and through telecommunication, resolving complaints and service issues for a wide range of clientele.


Managed customer inquiries regarding products, prices, and savings, using knowledge of company policies.


Handled grocery transactions, refunds, money services, and lottery sales.


Learned time management and multitasking skills through leadership positions, which involved: training new staff, scheduling, providing system over-rides, problem solving, and overseeing the department.

Caretaker

Charles and Joan McCarthy
01.2022 - 08.2022

Provided empathy and compassion toward an elderly couple while assisting in daily tasks including, house keeping, meal planning and preparation, and transportation.


Fostered a trusting environment through countless hours of supportive listening and communicating.

Babysitter

Eric and Melissa Powell
08.2020 - 01.2022

Provided compassionate and attentive care in a nurturing environment for young children.


Established a trusted relationship with a family, responding to their needs and maintaining opened and honest communication.


Prepared meals, scheduled nap times, assisted with homework, and allowed space throughout the day for plenty of involvement in play time.

Education

Secondary Education

Landmark Baptist College
Haines City

High School Diploma -

Landmark Christian High School
Haines City
05-2017

Skills

    Conflict resolution

    Customer interaction

    Active listening and communication skills

    Empathy and Patience

    Team leadership and group efforts

    Computer system skills

    Problem solving

    Time management

    Multitasking

Timeline

Caretaker

Charles and Joan McCarthy
01.2022 - 08.2022

Babysitter

Eric and Melissa Powell
08.2020 - 01.2022

Customer Service Representative

Publix Supermarkets Store
07.2017 - 12.2024

Secondary Education

Landmark Baptist College

High School Diploma -

Landmark Christian High School
Renee Roberts