Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Renee Robinson

Pompano Beach,FL

Summary

Hardworking & reliable employee with extensive background operating cash registers, stocking merchandise & providing excellent customer service. Highly organized, proactive & punctual. Works well within team settings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, & exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Cashier

Snappers Seafood
Lauderhill, FL
12.2022 - 05.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted guests in a friendly and welcoming manner.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Confirmed accuracy of orders before delivering them to customers.
  • Organized takeout orders for pick up or delivery services.
  • Followed all safety procedures when handling hot foods or beverages during preparation and delivery process.
  • Took accurate drink orders from customers at the counter or drive-thru window.
  • Ensured quality control standards were maintained when preparing food orders.
  • Maintained a clean work environment by wiping down counters, tables, and chairs between shifts.
  • Communicated with other staff members regarding order status and customer needs.
  • Kept customer and food preparation areas clean and well-organized.

Customer Service Representative

Teleperformance USA
Fort Lauderdale, FL
11.2021 - 06.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Strengthened customer retention by offering discount options.

Cashier

Subway
Pembroke Pines, FL
07.2018 - 07.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Maintained cleanliness of work area throughout shift.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.

Cashier

GameStop
Sunrise, FL
10.2017 - 02.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.

Cashier

McDonald's
Sunrise, FL
02.2016 - 08.2017
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Stocked shelves with merchandise when needed.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Served meals to customers in a friendly and courteous manner.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Performed variety of duties related to food service.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Prepared beverages such as coffee, tea, soda.
  • Delivered food orders promptly and accurately to guests tables.
  • Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Monitored grill temperature to ensure proper cooking times.
  • Cooked hamburgers, hot dogs, chicken breasts, steaks, fish fillets and other meats according to recipes or customer specifications.
  • Ensured all food was cooked to the correct temperature as per health code regulations.
  • Made sure that all orders were filled in an accurate and timely manner.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Inspected equipment daily for cleanliness and functionality prior to use.
  • Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
  • Communicated effectively with customers regarding orders and special requests.
  • Responded promptly and courteously to guest inquiries and complaints.
  • Operated cash register accurately and efficiently when needed.

Cashier

Dunkin' Donuts
Fort Lauderdale, FL
01.2015 - 05.2016
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Took orders from customers over the phone and in person.
  • Answered customer inquiries regarding menu items, pricing, and availability.
  • Communicated order details to kitchen staff for preparation.
  • Received and stored incoming stock items.
  • Maintained accurate inventory records in the computer system.
  • Picked and packed customer orders accurately and promptly.
  • Checked expiration dates on all perishable goods prior to stocking shelves.
  • Unloaded, unpacked, sorted, counted and labeled merchandise upon receipt from vendors.
  • Stocked shelves with bathroom supplies such as soaps, shampoos, conditioners, lotions.
  • Maintained cleanliness of the entire restroom facility at all times.
  • Checked and replenished paper products such as toilet paper, tissues, and hand towels on a regular basis.
  • Ensured that all areas were properly stocked with necessary supplies for each customer's convenience.
  • Replenished soap dispensers when needed.
  • Disposed of trash bags in designated areas.
  • Prepared hot and cold coffee drinks according to customer specifications.
  • Maintained cleanliness of work area, including counters and equipment.
  • Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
  • Checked temperatures of coffee brewing equipment regularly.
  • Assisted in preparing food items such as sandwiches and pastries for customers.

Education

High School Diploma -

SunEd High School
Fort Lauderdale, FL
05-2013

Skills

  • Customer Service
  • Customer Assistance
  • Payment Collection
  • Outstanding oral & written communication skills
  • Proficient in [Microsoft Office: Word, Excel, PowerPoint
  • Team player who goes the extra mile to get the job done
  • Quick Learner
  • Able to adapt in any environment
  • Product Knowledge
  • Conflict Resolution
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence

Languages

English
Professional

Timeline

Cashier

Snappers Seafood
12.2022 - 05.2023

Customer Service Representative

Teleperformance USA
11.2021 - 06.2022

Cashier

Subway
07.2018 - 07.2021

Cashier

GameStop
10.2017 - 02.2018

Cashier

McDonald's
02.2016 - 08.2017

Cashier

Dunkin' Donuts
01.2015 - 05.2016

High School Diploma -

SunEd High School

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Renee Robinson