Workday
Renee Rock
Human Resources
Toledo,OH
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
2
2
Certificate
1
1
License
Work History
Financial Coach
Entrepreneur
12.2023 - Current
- Assisted clients in reducing debt with effective budgeting techniques and expense tracking.
- Maintained up-to-date knowledge of industry trends, regulations, and products to provide well-informed recommendations.
- Established trust with clients by maintaining confidentiality and providing exceptional customer service throughout the coaching process.
- Empowered individuals to make informed financial decisions through workshops, webinars, and one-on-one consultations.
- Developed and delivered engaging group presentations and one-on-one coaching sessions.
- Increased overall client satisfaction by consistently monitoring progress towards goals and adjusting strategies as needed.
Insurance Agent
Allstate
01.2024 - 04.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Commercial Insurance Account Manager
Risk Strategies
03.2023 - 12.2023
- Maintained detailed records of account transactions, facilitating accurate reporting and analysis for management review.
- Prepared thorough proposals that effectively communicated policy features, benefits, and pricing information to potential clients.
- Streamlined policy renewal processes for increased efficiency and reduced client wait times.
- Managed a diverse portfolio of commercial accounts, maintaining high levels of professionalism while balancing competing priorities and deadlines.
- Promoted a culture of collaboration by actively participating in team meetings and sharing ideas to improve overall performance.
Human Resources Administrator
Lowes Home Improvement
12.2019 - 03.2023
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.
- Worked alongside senior leaders to deploy new training strategies.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
- Developed and implemented onboarding and orientation programs for new employees.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
Front End Supervisor
Lowes Home Improvement
09.2015 - 03.2023
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Created employee schedules to align coverage with forecasted demands.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Guest Service Attendant
Target
11.2012 - 05.2017
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Actively participated in professional development opportunities to stay current on industry trends and best practices, resulting in a continuous improvement of service quality.
- Facilitated smooth communication between different departments to ensure timely resolution of guest concerns.
Nanny
Freelance
08.2003 - 12.2013
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Montessori Teacher
Westside Montessori
09.2000 - 08.2004
- Monitored and tracked children's progress on daily, weekly and monthly basis.
- Contributed significantly to school-wide initiatives by participating in committees focused on curriculum development, assessment strategies, or special events planning.
- Supported the social, emotional, and academic growth of each student through consistent encouragement, guidance, and feedback.
- Adhered to licensing policies and procedures to help classrooms run smoothly.
- Conducted conferences to establish and maintain consistent and clear communication with parents.
- Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.
Child Care Director
YMCA
08.1999 - 08.2004
- Engaged with parents and families to build positive relationships for children to thrive.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Improved parent satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements.
Clerical Specialist
University Of Toledo Medical Center (MCO)
01.1995 - 05.1999
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s systems.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
Education
Bachelor of Arts - Individualized Study Program/Humanities
University of Toledo
Toledo, OH12.2009
Associate of Arts - Early Childhood Education
Owens Community College
Perrysburg, OH05.2008
Skills
- New hire recruiting, screening, onboarding, orientation and development
- Human resources management systems
- Time tracking and payroll administration
- Policy, performance and procedure management
- HIPAA confidentiality and discretion
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Knowledge of labor laws
- Employee benefits administration
- Workplace culture development
- Safety trainer
- Retention Management
Certification
- Licensed Property and Casualty Insurance Agent, 2023
- Certified Financial Coach, 2023
- Certified Human Resource Associate Professional, 2024
Timeline
Insurance Agent
Allstate
01.2024 - 04.2024
Financial Coach
Entrepreneur
12.2023 - Current
Commercial Insurance Account Manager
Risk Strategies
03.2023 - 12.2023
Human Resources Administrator
Lowes Home Improvement
12.2019 - 03.2023
Front End Supervisor
Lowes Home Improvement
09.2015 - 03.2023
Guest Service Attendant
Target
11.2012 - 05.2017
Nanny
Freelance
08.2003 - 12.2013
Montessori Teacher
Westside Montessori
09.2000 - 08.2004
Child Care Director
YMCA
08.1999 - 08.2004
Clerical Specialist
University Of Toledo Medical Center (MCO)
01.1995 - 05.1999
Bachelor of Arts - Individualized Study Program/Humanities
University of Toledo
Associate of Arts - Early Childhood Education
Owens Community College
How I Can Add Value
I am very passionate about employee recognition and supporting every aspect of teamwork. Continuing to learn and adapt to new experiences, I believe is important with the everchanging job market. Having a positive attitude and willingness to help others is who I am as a person, I seek out any opportunity to spread kindness to others.
Why I Want To Be Here
Working in an environment that makes a positive impact on the lives of others is fulfilling. Helping people in the community in which I live is gratifying and rewarding. Having experience in an HR, insurance and hospital setting I am very familiar with the protocol of confidentiality and respect for the privacy of those who seek assistance. Supporting others with questions and concerns in the workplace and resolving conflicts with empathy is an area I take very seriously and enjoy
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Utilized Microsoft Power Point for management demonstrations.
- Documented file formats in Microsoft Word.
- Achieved superior results by implementing HRIS systems with accuracy and efficiency.
- Earned the Regional Service Star Award in 2023 for staffing and scheduling metrics.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Kronos/UKG
Microsoft Office 365
Adobe
Ring Central
Brassring
First Advantage/eVerify
ServiceNow
Zoom/Teams/Webex
Interests
Active church member with community outreach
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