Renee Rodriquez
Lubbock,TX
Overview
11
11
years of professional experience
Work History
BSA Specialist
One Nevada Credit Union
09.2021 - Current
- Improved overall project efficiency by identifying and implementing process improvements in the business analysis phase.
- Delivered timely and accurate reports for stakeholders by conducting thorough research and data analysis.
- Enhanced team collaboration with cross-functional departments to streamline project workflows and achieve desired outcomes.
- Optimized resource allocation through effective workload management and prioritization of tasks.
- Provided expert guidance on best practices for data collection, storage, and processing techniques, ensuring compliance with industry standards and regulations.
- Identified opportunities for automation within key business processes, reducing manual effort and increasing operational efficiency.
- Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.
- Maintained up-to-date knowledge of industry trends by attending conferences and participating in continuing education opportunities regularly.
- Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations.
- Delivered timely and accurate reports for stakeholders by conducting thorough research and data analysis.
- Enhanced team collaboration with cross-functional departments to streamline project workflows and achieve desired outcomes.
- Optimized resource allocation through effective workload management and prioritization of tasks.
- Provided expert guidance on best practices for data collection, storage, and processing techniques, ensuring compliance with industry standards and regulations.
- Identified opportunities for automation within key business processes, reducing manual effort and increasing operational efficiency.
- Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.
- Maintained up-to-date knowledge of industry trends by attending conferences and participating in continuing education opportunities regularly.
- Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations.
- Assists with the review of legal documents (ie: powers of attorney, guardianships, etc.) and coordinates action with legal counsel and the Senior Vice President Risk Management
- Maintains a thorough knowledge of the Bank Secrecy Act and all related anti-money laundering and
OFAC regulations; - Monitors suspicious activity on member accounts and conducts investigations to ensure required reports (SARs) are filed as required under the Bank Secrecy Act using the Verafin software program;
- Prepares and files CTRs as required under the Bank Secrecy Act using the Verafin software program;
- Reviews daily reports as assigned.
Mortgage Setup Coordinator
One Nevada Credit Union
02.2021 - 09.2021
- Streamlined mortgage closing process by implementing efficient workflow management and prioritizing tasks.
- Reduced loan approval time by meticulously reviewing documents for accuracy and completeness.
- Enhanced client satisfaction by providing timely updates on loan status and promptly addressing inquiries.
- Improved team productivity by coordinating workload distribution among underwriters, processors, and closers.
- Improved client satisfaction by efficiently processing mortgage applications and providing timely updates.
- Streamlined internal processes by implementing digital tools, enhancing overall efficiency within the department.
- Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.
- Mitigated credit risk by conducting thorough due diligence checks on all applicants, safeguarding the organization''s interests.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Worked with underwriters to fix application problems and resolve issues.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Reviewed loan files and updated to match current standards.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
Financial Services Representative II
One Nevada Credit Union
10.2019 - 02.2021
- Provides front-line customer support.
- Maintains confidentiality of bank records and client information.
- Processed sales referrals and promoted bank services and products. Also, provided quality control for loans.
- Opened new customer accounts, including checking, savings, auto loans, personal loans and lines of credit.
- Followed Internal Control procedures to accurately process fraud claims.
- Completed transactions data entry/changes and documentation in an accurate and timely manner; Assessed members to determine their financial services needs.
- Provided problem resolution and troubleshooting for members with minor technical issues on mobile applications and online.
- Sells insurance products such as; debt cancellation, mechanical breakdown and Gap coverage.
Global Sanctions Investigator- GGRC
PayPal
08.2016 - 07.2019
- Completed a time-sensitive and meticulous analysis of each instance of potential Anti-Money Laundering activity and/or suspicious financial activity across multiple jurisdictions and countries.
- Assessed customer profiles and large amounts of data to ensure normal and expected activity, including monitoring of industry watch lists and Know Your Customer efforts.
- Applied analytic techniques to complex information sets in order to make logical and supported recommendations. Regularly exercise good judgment and in making decision or recommendations in relation to case investigations.
- Documented findings in the manual and automated process case management system and prepared reports to management as required.
- Provided guidance and assisted local and Global teammates via Agent Assist Line.
- Worked with programs to include Fircosoft, BAE Systems, Lexis Nexis, Dunn & Bradstreet, Norkom, Venmo, WLM, and Zendesk.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.
Floater
Great Western Bank
08.2016 - 06.2019
- Acted as a trainer for new hires.
- Oversaw and provided training and guidance for new tellers ensuring responsibilities performed satisfactorily, maintaining internal controls, and compliance with federal regulations.
- Balanced teller drawer daily according to teller performance standards.
- Identified fraudulent activity to help prevent potential losses to Great Western Bank.
- Maintained a well-developed, current, working knowledge of the complete line of products and services offered.
- Promoted and followed the Great Expectations Employee Guide, including the Customer Constitution.
- Participated in training programs in the Sales and Service Program..
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Teller Supervisor
Great Western Bank
01.2014 - 08.2016
- Oversaw and managed day to day teller operations and provided oversight to bank tellers.
- Administered business development goals and objectives, staffing models, schedules and performance standards for tellers, counseled staff to ensure goal achievement.
- Identified fraudulent activity to help prevent potential losses to Great Western Bank.
- Made decisions on operational procedures and other factors relating to branch operations.
- Lead activities focused on increasing deposits, fee income, loans and customer service levels.
- Kept controllable expenses (Overtime, Employee Relations, Travel, Business Development, Losses) within budget.
- Responsible for the hiring, training, evaluating and rewarding assigned staff.
- Ensured adherence to ongoing training requirements.
- Responded to and resolved customer service requests by promoting quality service, through effective use of the customer constitution in a prompt, efficient, and courteous manner.
New Accounts
Prosperity Bank
Lubbock, TX
10.2012 - 01.2014
- Provided front-line customer support; customer deposits, withdrawals, introduced banking products and services.
- Responded to and resolved customer service request in a prompt, efficient, and courteous manner.
- Responsible for hiring, training, evaluating, and scheduling assigned staff.
- Ensured adherence to ongoing training requirements.
- Identified fraudulent activity to help prevent potential losses for Prosperity Bank.
- Responsible for performing a broad variety of financial services such as opening and closing accounts, and assisting clients with account inquiries, maintenance, and problem resolution.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
Education
Bachelor of Science - Organizational Leadership
Lubbock Christian University
Lubbock, Tx2016
Associate of Arts - General Studies
South Plains College
Levelland, Tx2014
Skills
- MS Office proficient
- Verafin, FIS & DRC proficient
- Browser, Digital Insight, Vertex, 4Sight, and Synergy
- Cross-sells bank services and products
- Coaching, Problem resolution
- Customer satisfaction, Quality Customer service
- Hiring, Supervisor, Sales development
- Conducting investigations and analyzing financial activity
- Fircosoft, BAE Systems, Dunn & Bradstreet, Norkom, Venmo, WLM, and Zendesk
- Investigated customer activity across multiple platform This includes Finacial Crimes Enforcement Network (FinCEN) Know Your Customer (KYC) and the Office of Foreign Assets Control (OFAC)
- Regulatory Reporting Requirements
- Write Reports
- Administration and Management
- Needs Assessment
- Staff Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BSA Specialist
One Nevada Credit Union
09.2021 - Current
Mortgage Setup Coordinator
One Nevada Credit Union
02.2021 - 09.2021
Financial Services Representative II
One Nevada Credit Union
10.2019 - 02.2021
Global Sanctions Investigator- GGRC
PayPal
08.2016 - 07.2019
Floater
Great Western Bank
08.2016 - 06.2019
Teller Supervisor
Great Western Bank
01.2014 - 08.2016
New Accounts
Prosperity Bank
10.2012 - 01.2014
Bachelor of Science - Organizational Leadership
Lubbock Christian University
Associate of Arts - General Studies
South Plains College
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