Renee Rohrer
Colorado Springs,CO
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
10
10
years of professional experience
Skills
- Manage Operations
- Operations and Procedural Knowledge
- Route Optimization
- Overseeing Personnel
- Government Rules and Regulations
- Accuracy and Efficiency in Documentation
- Motivational Leadership
- Task Delegation
- Driver Routing
Work History
Operations Supervisor
Colorado Springs Transit Management
02.2016 - 05.2023
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised daily operations of multi-million dollar transportation operation.
- Eased team transitions and new employee orientation through effective training and development.
- Promoted positive customer experience through day-to-day supervision and management of downtown terminal facility.
- Interacted well with driver's and customers to build connections and nurture relationships.
Customer Service Representative
Indy LLC
05.2013 - 09.2015
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
Education
Some College (No Degree) - Sociology
University of Colorado At Colorado Springs
Colorado Springs, COSome College (No Degree) - General Studies
Pikes Peak Community College
Colorado Springs, COTimeline
Operations Supervisor
Colorado Springs Transit Management
02.2016 - 05.2023
Customer Service Representative
Indy LLC
05.2013 - 09.2015
Some College (No Degree) - Sociology
University of Colorado At Colorado Springs
Some College (No Degree) - General Studies
Pikes Peak Community College
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