Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic

Renee Romstadt

Summary

Dynamic professional with extensive experience leading implementation, customer success, and product optimization initiatives in technology and AI-driven environments. Proven ability to engage and empower customers through tailored education programs, streamlined onboarding, and optimized support. Adept at managing cross-functional projects that bridge product teams, customer success, and business goals to deliver seamless, integrated solutions.

Leveraging expertise in process improvement, technology integration, and program development, I have successfully enhanced customer experiences and scaled product adoption. With a background in project management and customer engagement, I thrive in fast-paced, collaborative settings and inspire teams to innovate, solve challenges, and achieve measurable results.

Adept at leading with empathy, building strategic partnerships, and managing complex implementations, I am passionate about optimizing customer journeys and driving outcomes that exceed expectations. I bring a strong foundation in education and instructional technology, along with hands-on experience in SaaS, B2B, AI, EdTech, Sales & Service, Asset & Quality Management spaces, from Startups to Enterprise/Fortune 500, across global industries.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Sr. Implementation Product Specialist

Asset Panda
12.2022 - Current
  • Consulted clients to align business goals with platform capabilities, acting as an advocate and advisor.
  • Utilized data analytics and automation tools to enhance customer insights and expand portfolios by 15%, driving measurable outcomes.
  • Developed AI-powered documentation and training materials, achieving 100% retention and increased product adoption.
  • Consulted with and supported cross-functional teams and stakeholders to drive platform iteration and roadmap development for the 2.0 release, enhancing industry positioning and securing a competitive advantage.

Customer Success Specialist

ETQ Quality Management Software
11.2021 - 12.2022
  • Achieved a 98% renewal rate by developing comprehensive Success Plans and executing best practices with CRM platforms (Salesforce).
  • Increased ARR by 25% through targeted upselling strategies, using insights from customer journey mapping.
  • Led Agile migration planning, successfully transitioning 150 customers to a new UI within two months while minimizing disruption.

Senior Digital Support Lead

Miller Heiman Group
11.2017 - 01.2020
  • Managed the daily operations of multiple learning platforms, collaborating across departments to deliver integrated learning experiences, improving platform efficiency by 15%.
  • Reduced software platforms from 8 to 4, achieving a 30% cost savings within one year.
  • Directed the successful migration of 300+ enterprise clients to new platforms, achieving a 98% success rate.
  • Led efforts to scale small-group products for million-dollar accounts, improving client satisfaction and revenue growth.

Lead Educational Specialist/Consultant

Pearson EdTech Division-Highmark Companies
01.2015 - 11.2017
  • Managed a startup product's lifecycle, collaborating with cross-functional teams to develop, launch, and refine solutions for multi-district and state-wide adoption across 150+ school districts within two years.
  • Contributed to new business relationships and revenue streams by partnering with account managers during pre-sales processes, identifying upsell opportunities, and saving at-risk accounts through consultative engagement.
  • Evaluated product performance metrics and team effectiveness to identify areas for continuous improvement, guiding product iterations and ensuring alignment with customer needs and market trends.
  • Spearheaded the development of processes, SOPs, and training resources that enhanced product adoption, leading to increased customer satisfaction and long-term engagement.

Technology Integration Specialist

Beaufort County School District
, SC
08.2012 - 02.2014
  • Led cross-functional initiatives to select, implement, and train on district-wide technologies across 31 schools.
  • Supported the deployment of 15,000+ mobile devices for a 1:1 learning environment, ensuring seamless adoption.
  • Managed change efforts during LMS migration, aligning communication with teachers, administrators, and parents to encourage participation.

Instructor of Technology Integration/Program Coordinator

Bowling Green State University
, OH
08.2011 - 08.2012
  • Directed the redesign of the Introduction to Classroom Technology Program, deploying hybrid eLearning modules across multiple LMS platforms.
  • Led a committee to develop assessments, acquiring and analyzing over 400 student accounts for research purposes.

Coordinator/Adjunct Instructor : Graduate Continuing Education

Heidelberg University
, OH
03.2009 - 08.2012
  • Recruited to design and instruct graduate-level continuing education courses in technology integration in the classroom, contributing to institutional initiatives.
  • Applied instructional design expertise to create high-demand training modules.

Classroom Teacher

Rossford Local Schools
Rossford, Ohio
08.2003 - 07.2011
  • Taught mainstreamed classes in 4th and 5th grades, focus on literacy and math.
  • Assumed numerous leadership roles and streamlined the adoption of leading-edge technology tools as District Technology Liaison.

Education

Master's Degree in Education - Instructional Technology

Lourdes University
OH
03-2005

Bachelor's Degree in Education -

Bowling Green State University
OH
05-2001

Skills

Technical & Product Expertise:

- Onboarding & Implementation

- API & Technology Integration

- SaaS & Cloud Computing (AWS, Azure, GCP)

- Product & Program Management

- Instructional Design & Learning Management Systems (LMS)

- Data Visualization (Power BI, Tableau)

- UI/UX Optimization & Design

Project & Process Management:

- Agile, Scrum, & Change Management

- Product Roadmapping & Development

- Process Improvement & Optimization

- Automation & Workflow Streamlining

- Data Analysis, Gap Analysis, & A/B Testing

- Enterprise Accounts & Stakeholder Management

Customer Success & Engagement:

- Customer Journey Mapping & Lifecycle Management

- Customer Adoption, Retention, & Churn Mitigation

- Voice of Customer (VoC) Programs & Needs Analysis

- Consulting, Solution Design, & Strategic Relationships

- Training Delivery (Webinars, Tutorials, and Internal Training)
Leadership & Collaboration:

- Cross-Functional Collaboration & Coordination

- Team Building, Mentorship, & Talent Development

- Conflict Resolution & Emotional Intelligence (EQ)

- Hiring, Onboarding, & Performance Management
Continuous Innovation & Improvement:

- Predictive Analytics & Industry Trend Analysis

- Learning & Development Programs

- Technological Innovation & AI Application

- Quality Assurance & Product Documentation

Personal Attributes:

- Adaptable & Resilient

- Analytical & Growth-Minded

- Customer-Centric with Strong Communication Skills

- Detail-Oriented with a Focus on Timely Delivery

Certification

  • Elementary Education, FL Dept. of Education, Jan '14
  • Elementary Masters, SC Dept. of Education, Jan '12
  • Elementary Education & Computer Technology Endorsement, OH Dept. of Education, Jan '01

Affiliations

  • Enhanced adult lives by providing individualized coursework in preparation for successfully securing GED Certificates.
  • Provided tutoring sessions at local recovery houses to support increased self-esteem and purposeful employment.

Accomplishments

  • Published a research paper on the integration of instructional technology in the modern classroom, showcasing expertise in educational innovation and technology utilization.
  • Presented at regional, state, and national educational conferences, demonstrating advanced techniques for integrating technology across various age groups and subjects to optimize learning outcomes.
  • Engaged in mentorship opportunities aimed at enhancing expertise in education implementation methodologies and pedagogical approaches.

Timeline

Sr. Implementation Product Specialist

Asset Panda
12.2022 - Current

Customer Success Specialist

ETQ Quality Management Software
11.2021 - 12.2022

Senior Digital Support Lead

Miller Heiman Group
11.2017 - 01.2020

Lead Educational Specialist/Consultant

Pearson EdTech Division-Highmark Companies
01.2015 - 11.2017

Technology Integration Specialist

Beaufort County School District
08.2012 - 02.2014

Instructor of Technology Integration/Program Coordinator

Bowling Green State University
08.2011 - 08.2012

Coordinator/Adjunct Instructor : Graduate Continuing Education

Heidelberg University
03.2009 - 08.2012

Classroom Teacher

Rossford Local Schools
08.2003 - 07.2011

Master's Degree in Education - Instructional Technology

Lourdes University

Bachelor's Degree in Education -

Bowling Green State University
Renee Romstadt