Dynamic professional with extensive experience leading implementation, customer success, and product optimization initiatives in technology and AI-driven environments. Proven ability to engage and empower customers through tailored education programs, streamlined onboarding, and optimized support. Adept at managing cross-functional projects that bridge product teams, customer success, and business goals to deliver seamless, integrated solutions.
Leveraging expertise in process improvement, technology integration, and program development, I have successfully enhanced customer experiences and scaled product adoption. With a background in project management and customer engagement, I thrive in fast-paced, collaborative settings and inspire teams to innovate, solve challenges, and achieve measurable results.
Adept at leading with empathy, building strategic partnerships, and managing complex implementations, I am passionate about optimizing customer journeys and driving outcomes that exceed expectations. I bring a strong foundation in education and instructional technology, along with hands-on experience in SaaS, B2B, AI, EdTech, Sales & Service, Asset & Quality Management spaces, from Startups to Enterprise/Fortune 500, across global industries.
Technical & Product Expertise:
- Onboarding & Implementation
- API & Technology Integration
- SaaS & Cloud Computing (AWS, Azure, GCP)
- Product & Program Management
- Instructional Design & Learning Management Systems (LMS)
- Data Visualization (Power BI, Tableau)
- UI/UX Optimization & Design
Project & Process Management:
- Agile, Scrum, & Change Management
- Product Roadmapping & Development
- Process Improvement & Optimization
- Automation & Workflow Streamlining
- Data Analysis, Gap Analysis, & A/B Testing
- Enterprise Accounts & Stakeholder Management
Customer Success & Engagement:
- Customer Journey Mapping & Lifecycle Management
- Customer Adoption, Retention, & Churn Mitigation
- Voice of Customer (VoC) Programs & Needs Analysis
- Consulting, Solution Design, & Strategic Relationships
- Training Delivery (Webinars, Tutorials, and Internal Training)
Leadership & Collaboration:
- Cross-Functional Collaboration & Coordination
- Team Building, Mentorship, & Talent Development
- Conflict Resolution & Emotional Intelligence (EQ)
- Hiring, Onboarding, & Performance Management
Continuous Innovation & Improvement:
- Predictive Analytics & Industry Trend Analysis
- Learning & Development Programs
- Technological Innovation & AI Application
- Quality Assurance & Product Documentation
Personal Attributes:
- Adaptable & Resilient
- Analytical & Growth-Minded
- Customer-Centric with Strong Communication Skills
- Detail-Oriented with a Focus on Timely Delivery