RENEE ROSE

Received mail and packages for distribution.

Sort and scan mail for delivery to carriers and Post Office box customers.

Receive scan and sort Amazon for delivery to carriers.

Collect mail from collection boxes.

Assist window clerks with intake of mail and parcels and prepare them for distribution to the plant.

Assist where needed to insure productive and timely flow of processing the mail and packages.

• Copied, logged and scanned supporting documentation.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
• Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
• Enhanced customer service with timely and accurate information when handling inquiries.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Ensured compliance with company policies and procedures while processing transactions efficiently.

Process HOA payments.

• Copied, logged and scanned supporting documentation.
• Entered details such as payments, account information and call logs into the computer system.
• Verified data integrity and accuracy.
• Responded to customer requests via telephone and email.

• Case and deliver mail and packages, rolling Post Office for stamps-forms etc.
• Requires very detailed organization to assure the mail and packages are delivered to the correct customer.

• Work remote from home.
• Received CD from court house-download court documents and data entry information into form to allow it to be sent to home office to update the "plant".
• Keeping in compliance of dates and information.
• Work in Waco office as needed to assist closers.
• Added new material to file records and created new records.

• Gatekeeper for payroll issues.
• Distribute emails from queue to corresponding Payroll Specialist.
• Enter/correct time card punches and resubmit for pay.
• Open and distribute mail for the department and research and submit garnishment's to ADP.
• Entered numerical data into databases in a timely and accurate manner.
• Organized forms, made photocopies, filed records and prepared correspondence and reports.
• Added new material to file records and created new records.

• Process paperwork for car deals, post funding and dealer reserves, GM and Chrysler statements.
• Research-collection of unpaid funding and reserves.
• Post and submit payment of Tire Warranty and GAP Insurance.
• Process paperwork for dealer trades.
• Cross training on accounts payables and Title Clerk Position.
• Cashier as needed.
• Organized forms, made photocopies, filed records and prepared correspondence and reports.

• Receiving and posting of cash receipts.
• Research and reconcile COD sales.
• UPS national claims for all sales force.
• Collections and charge backs of NSF check customer collections.
• Research and refund overpayment-duplicate payments both customer and UPS claims.
• Process credits/discounts for customer accounts given by specific vendors per volume and sales awards and certificates given to dealers.
• Reconcile internal employee accounts.
• Make adjustments, refunds, clear items requested by customers and or credit manager and or analyst.
• Also spent a year in the accounts payables department coding invoices for input reconcile discrepancies with vendors.
• Review orders, credit card transactions, analyze and approve orders on credit hold and back up for credit analyst.
• Organized forms, made photocopies, filed records and prepared correspondence and reports.
• Entered numerical data into databases in a timely and accurate manner.