RENEE ROSE-MARTINEZ
Pace
Summary
Motivated and resourceful patient care professional with in-depth experience in fast-paced medical settings. Passionate and adaptable team player skilled in professionally communicating, resolving complex problems, and maintaining patient records and optimal compliance at all times. Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.
Overview
13
13
years of professional experience
Work History
Benefit Associate
Health Advocate
2023.03 - Current
- Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
- Build rapport with callers using a friendly, courteous and professional manner
- Verify/Collect demographics and update systems as necessary
- Determine and execute the best resolution to assist the member based on their needs or requests
- Connect members to appropriate area(s) both internally and externally
- Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
- Perform other duties and projects as assigned by management.
Patient Care Technician
BayCare - Winter Haven Hospital
2022.04 - 2023.01
- Provided direct patient care by collaborating with nurses and assisting with activities of daily living, effectively multitasking and prioritizing in a fast-paced environment
- Recorded and reported medical information using clear and concise written communication skills, ensuring compliance with all established procedures
- Cultivated relationships with patients using empathy and regular engagement, contributing to high levels of satisfaction.
Patient Care Associate
Lenox Hill Hospital
2018.06 - 2022.02
- Maintained and navigated patient records using various EMR systems, protecting confidentiality at all times by adhering to HIPAA requirements
- Cared for patients by assisting with eating, bathing, and medication administration, creating a safe and welcoming environment
- Responded to patient concerns and questions using in-depth medical knowledge and excellent interpersonal communication skills.
Patient Care Associate
Staten Island University Hospital
2011.11 - 2018.06
- Assisted patients by partnering with nurses to prepare for medical procedures and support recovery, successfully meeting unique requests in a timely manner
- Monitored patient conditions by regularly checking and recording vital signs, allowing sound care decisions to be made.
Radiology Call Center
Staten Island University Hospital
2016.01 - 2017.03
- Handled 60+ customer interactions per day, scheduling and canceling appointments, giving detailed personalized, friendly, and polite service to ensure customer retention and satisfaction
- Collect source data such as customer names, addresses, phone numbers, insurance information, doctor names, testing information, lab results, etc
- Experience with EMR, HIPPA, Microsoft Office, Microsoft Excel, Sunrise, Cerner, Microsoft Outlook, Microsoft Teams scheduling software, working in a high energy environment, familiar with medical terminology, organizational, communication and interpersonal skills.
Education
Professional Coder Program -
MedCerts
Livonia, MI01.2023
Ultrasound Program -
New York Medical Career Training Center
New York, NY12.2020
Medical Assistant Certification -
Sanford-Brown Institute
Iselin, NJ12.2011
Associate in Business -
College of Staten Island
Staten Island, NY01.2008
Skills
- Problem-solving skills, critical thinker
- Customer support/service
- Data collection and entry
- Exceptionally Organized, detail oriented and Resourceful
- Known for initiative and willingness to accept responsibility
- Handle confidential matters with sensitivity and discretion
- Maintain goodwill to ensure positive, productive, long-term working relations with people of all levels
- Present professional and engaging image, both on the phone and in person.
Personal Information
Title: Professional Coder
Timeline
Benefit Associate
Health Advocate
2023.03 - Current
Patient Care Technician
BayCare - Winter Haven Hospital
2022.04 - 2023.01
Patient Care Associate
Lenox Hill Hospital
2018.06 - 2022.02
Radiology Call Center
Staten Island University Hospital
2016.01 - 2017.03
Patient Care Associate
Staten Island University Hospital
2011.11 - 2018.06
Professional Coder Program -
MedCerts
Ultrasound Program -
New York Medical Career Training Center
Medical Assistant Certification -
Sanford-Brown Institute
Associate in Business -
College of Staten Island
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