Renee Rudell
Beaumont,CA
Summary
Dynamic operations manager with a proven track record at Jazzercise Cherry Valley, enhancing customer service and streamlining business operations. Leveraged critical thinking and active listening to boost service quality, achieving significant revenue growth. Expert in payment processing and fostering positive customer relationships, ensuring operational excellence and profitability.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Jazzercise Franchise Owner
Self-employeed
03.2022 - Current
- Oversaw business planning and marketing for franchise operations.
- Handled customer and issues with calm, knowledgeable strategies to keep business on-track against targets.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Coordinated business paperwork such as contracts, and tax submissions with good organizational skills.
- Implemented business strategies, increasing revenue, and effectively targeting new members.
- Interacted well with customers to build connections and nurture relationships.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
Jazzercise Instructor
Jazzercise Cherry Valley
11.2015 - Current
- Enhanced overall workout experience by incorporating diverse music selections and dance styles.
- Promoted a positive, inclusive environment that encouraged participants of all skill levels to join classes.
- Demonstrated proper form and technique to prevent injury.
- Improved participants'' fitness levels through engaging and challenging dance moves.
- Adapted classes to meet needs of participants with varying fitness levels.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Greeted incoming students and answered questions to offer welcoming atmosphere.
- Encouraged participants to stay motivated and reach fitness goals.
Office Manager
Big Time Design
08.2016 - 03.2022
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Education
Associate of Arts - General Education
Chaffey College
Rancho Cucamonga, CA05-2005
Associate of Arts - Liberal Arts And Sciences
Chaffey
05-2005
Skills
- Operations management
- Small business operations
- Service quality assurance
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Payment processing
Timeline
Jazzercise Franchise Owner
Self-employeed
03.2022 - Current
Office Manager
Big Time Design
08.2016 - 03.2022
Jazzercise Instructor
Jazzercise Cherry Valley
11.2015 - Current
Associate of Arts - General Education
Chaffey College
Associate of Arts - Liberal Arts And Sciences
Chaffey
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