Renee Ruiz-Nelson
Fort Wayne,IN
Summary
Dynamic and detail-oriented professional with experience at Amazon, recognized for enhancing customer satisfaction and boosting warehouse efficiency. Proven leadership in training new team members and a commitment to safety compliance. Adept at problem-solving and prioritizing workloads to meet tight deadlines while maintaining high-quality standards.
Overview
9
9
years of professional experience
Work History
Amazon Fulfillment Associate
Amazon
Fort Wayne, IN
03.2022 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Followed safety protocols to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Followed orders precisely for correct items, sizes and quantities.
- Created and enforced detailed organization processes to increase quality and service standards.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Coordinated efficient organization, palletizing and transportation of completed packages.
Crew Member
Five Guys Burger And Fries
801 Northcrest Shopping Center
09.2016 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported training of new crew members, leading to more efficient onboarding process.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
GED -
Test Assessing Secondary Completion (TASC)
Fort Wayne, IN05-2020
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Issue resolution
- Time management
- Friendly and courteous
- Quality control
- Problem-solving
- Workload prioritization
- Safety compliance
Timeline
Amazon Fulfillment Associate
Amazon
03.2022 - Current
Crew Member
Five Guys Burger And Fries
09.2016 - 09.2021
GED -
Test Assessing Secondary Completion (TASC)
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