Renee Rupple
Westminster,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills.
Overview
35
35
years of professional experience
Work History
General Manager
Red Lobster
04.2005 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Traveled the US assisting in opening new Locations.
- Created a culture where everyone felt like they were apart of a team and made a difference.
Culinary Manager
Red Lobster
06.1991 - 04.2005
- Scheduled kitchen staff of 20 people.
- Motivated team of 20 employees to maintain high standards of food preparation and efficiency.
- Maintained kitchen hardware and repaired tools or ordered equipment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
Dining Room Manager
Red Lobster
03.1991 - 06.1991
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Hostess/Line Cook
Red Lobster
02.1989 - 03.1991
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Greeted and Seated Guests to ensure a great dining experience.
- Traveled around the US opening new locations as a crewmember.
Education
Certification -
Travel School
North Miami Beach, FL07.1988
High School Diploma -
Julesburg High School
Julesburg, CO05.1988
Skills
- Staff Development
- Employee Scheduling
- Cost Management
- Total Quality Management
- Order Supplies
- Staff Training
- Food Preparation and Safety
- Profit and Loss
- Safety Assurance
- Verbal and Written Communication
- Customer Service
- Cross-Functional Team Management
Timeline
General Manager
Red Lobster
04.2005 - 10.2023
Culinary Manager
Red Lobster
06.1991 - 04.2005
Dining Room Manager
Red Lobster
03.1991 - 06.1991
Hostess/Line Cook
Red Lobster
02.1989 - 03.1991
Certification -
Travel School
High School Diploma -
Julesburg High School