Renee Sample
Girard,OH
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2026
2026
years of professional experience
1996
1996
years of post-secondary education
Work History
Professional Cleaner
Self
Girard, OH
09.2023 - Current
- Managed time efficiently to complete tasks within client timeframes.
- Cleaned residential and commercial spaces to maintain cleanliness and hygiene.
- Operated power washers safely to clean exterior surfaces such as driveways and sidewalks.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Home healthcare provider
Homemaid Helpers
Warren, OH
09.2016 - Current
- Assisted clients with daily living activities and personal care needs.
- Monitored client health status and reported changes to healthcare professionals.
- Administered medications as prescribed by healthcare providers for client safety.
Secretary, telemarketer
LMS Insurance Group
Warren, OH
04.2021 - 12.2024
- Handled incoming communications and directed inquiries to appropriate personnel.
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and coordinating meetings for staff members.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Greeted visitors and directed to appropriate location or person.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
In Class Trainer, Adminastrative Assistant
InfoCision Management Corporation
Boardman, OH
- Assessed training needs through feedback and performance evaluations.
- Delivered engaging presentations on company policies and procedures.
- Provided one-on-one coaching to improve employee performance.
- Implemented new training programs based on industry best practices.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Recommended changes or improvements in existing training processes as needed.
Education
Social Work Pre-kindergarten Education
Youngstown State University
Youngstown, OH 09.1993 - 04.1996
Howland Highschool
Howland, OhSkills
- Record keeping
- Appointment scheduling
- Customer service
- Communication skills
- Adaptability and flexibility
References
References available upon request.
Timeline
Professional Cleaner
Self
09.2023 - Current
Secretary, telemarketer
LMS Insurance Group
04.2021 - 12.2024
Home healthcare provider
Homemaid Helpers
09.2016 - Current
Social Work Pre-kindergarten Education
Youngstown State University
09.1993 - 04.1996
In Class Trainer, Adminastrative Assistant
InfoCision Management Corporation
Howland Highschool