Renee Samples
Romulus
Summary
Dynamic Senior Community Manager at Sun Communities with a proven track record in enhancing community engagement and optimizing budgets. Skilled in crisis management and relationship building, I successfully developed a content strategy that increased member satisfaction and retention. My leadership in diversity initiatives fostered an inclusive environment, driving measurable growth and collaboration.
Overview
16
16
years of professional experience
Work History
Senior Community Manager
Sun Communities
04.2009 - Current
- Developed a comprehensive content calendar, resulting in a consistent and unified brand message across all platforms.
- Analyzed performance metrics to continuously refine content strategy, optimizing reach and engagement levels.
- Optimized community management budget by reallocating resources towards high-impact initiatives that delivered measurable value for the organization.
- Actively listened to feedback from community members, addressing concerns promptly while maintaining professional integrity.
- Mentored junior team members as they onboarded into their roles as Community Managers, offering guidance in best practices and ongoing support with complex challenges.
- Championed diversity and inclusion initiatives within the community, fostering an inclusive environment where all voices were valued and respected.
- Built strong relationships with key influencers, contributing to the growth of the community''s reach and reputation.
- Collaborated closely with cross-functional teams to ensure alignment of messaging and support for strategic initiatives.
- Directed crisis management efforts during challenging situations, mitigating potential negative impacts on the organization''s image or membership base.
- Spearheaded the creation of a community ambassador program, empowering key members to act as advocates for the organization within their networks.
- Implemented streamlined onboarding processes for new members, enhancing their overall experience within the community.
- Organized successful community events that fostered networking opportunities and increased member satisfaction.
- Curated high-quality resources that supported member learning goals while aligning with broader organizational objectives.
- Enhanced community engagement by implementing tailored communication strategies and social media campaigns.
- Coordinated volunteer recruitment drives that bolstered member participation in various programs and initiatives within the community.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Evaluated property conditions and recommended improvements.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Education
Associate Of Applied Business - Accounting
Wayne County Community College
Taylor, MI06.2015
Skills
- Customer engagement
- Multilingual communication
- Stakeholder communication
- Influencer networking
- Resident relations
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Workplace safety
- Team collaboration
- Property inspections
- Verbal and written communication
- Conflict handling
- Daily operations management
- Customer support
- Relationship building
- Tenant and eviction laws
- Maintenance
- Property management
- Leasing and sales
- Financial budgeting and reporting
- Customer relationship management
- Analytical thinking
- Operations management
- Community engagement
- Staff management
- Payment processing
- Property tours
- Team Training
- Client service and support
- Payment management
- Administrative support
- Crisis management
- Knowledgeable in software
- Sales support
- Online advertising
- Event planning
- Calendar management
- Meeting participation
- Vendor management
- Community marketing
- Maintenance and repair coordination
- Interior renovations
- Team recruitment
- Property safety
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
Accomplishments
I have won five awards and vacations for selling the most homes and for rental retention.
Timeline
Senior Community Manager
Sun Communities
04.2009 - Current
Associate Of Applied Business - Accounting
Wayne County Community College
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