Renee Sanders
Baltimore
Summary
Dedicated allied healthcare professional with exceptional communication abilities and comprehensive training in both administrative and clinical roles. Demonstrated success in improving patient interactions and operational efficiency. Flexible regarding relocation opportunities.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant
Ark of Rehabilitation
01.2025 - 05.2025
- Enhanced patient satisfaction by providing efficient and courteous administrative support to medical staff.
- Coordinated community outreach events promoting preventive healthcare strategies, leading to healthier local populations.
- Facilitated communication between patients, providers, laboratories, pharmacies which ensured seamless coordination of services.
- Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients and possible stakeholders.
- Participated in ongoing professional development opportunities for staying current on industry trends and maintaining relevant skillsets.
- Implemented electronic health record systems, increasing team efficiency and simplifying data retrieval processes.
- Streamlined appointment scheduling processes for increased patient accessibility and reduced wait times.
- Verification of insurance in addition to collection of co-pay and/or out of pocket expense/fee for service and office visit.
Customer Support Specialist (Temporary Position)
Baltimore City Housing Authority
12.2023 - 03.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Ensured that each tenants' message arrived to it's department to be addressed
- Developed strong professional relationships with : Housing Counselors, Case Managers ,and Housing Inspectors as to ensure that our tenants will have a pleasant moving experience in a timely manner
Back Office Lead Medical Assistant
AAK Operation & UMMC
01.2022 - 12.2023
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Measured patient pulse oximetry.
- Provided exceptional customer service to patients while addressing their concerns with empathy and professionalism.
- Precepted newly hired medical assistants to train each on back office procedures and important tasks.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Contributed to a positive work atmosphere by promoting teamwork, addressing conflicts promptly, and fostering professional growth among colleagues.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed patient medication refill per doctors approval.
- Initiated/Completed prior authorizations for upcoming procedures
- Maintained an accurate log of refrigerator temperatures, audited samples and medications to verify freshness and remove any expired packages.
- Supported physicians during examinations by preparing exam rooms, sterilizing instruments, venipuncture/injections, EKG's etc. and documenting findings accurately.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Maintained all documents, messages, emails and all other medical information in full compliance of HIPPA guidelines
Back Office Medical Assistant
Park West Medical Center
08.2019 - 06.2021
- Promoted a welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
- Supported practice growth with timely follow-up calls to patients, improving retention rates and overall satisfaction.
- Improved communication between front and back office staff, enabling seamless coordination of patient care.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Facilitated insurance claim processing by accurately verifying coverage and submitting necessary documentation.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Ordered prescription refills on behalf of existing office patients.
- Increased accuracy of diagnostic testing by diligently following laboratory protocols and handling specimens appropriately.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Helped nurses and doctors with patient procedures such as the LEEP and PAP Smear ,STD and other examinations.
- Provided lab assistance, measured patient spirometry, DOT requirements, EKG,pulse ox,and more.
- Performed all duties in full compliance of The Joint Commission regulations.
Allied Health Instructor
Education Affiliates
01.2013 - 02.2016
- Developed individualized learning plans to address diverse student needs, ensuring academic progress for all students.
- Integrated innovative teaching strategies into lesson plans, fostering a dynamic learning environment.
- Assessed student performance regularly through assignments and exams, providing timely feedback for improvement.
- Participated in professional development workshops and conferences to stay current with industry trends and advancements in allied health education.
- Maintained accurate records of student attendance, grades, and progress reports, facilitating communication with parents and administrators.
- Mentored new instructors by sharing best practices and offering guidance on effective teaching methods.
- Enhanced student understanding of complex subjects by utilizing real-life examples and hands-on activities.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Collaborated with colleagues to design interdisciplinary lessons, promoting a comprehensive approach to subject matter.
- Provided immediate and constructive feedback to students individually and as group.
Allied Healthcare Client Services Rep
Exam One / Quest Diagnostics
- Managed medical records
- Successfully collected and processed requested specimens
- Provided services at company health fairs to qualified employees
Administrative & Clinical Medical Assistant
Mary E. Carroll MD. & Associates
- Patient Registration
- Scheduled, confirmed and cancelled patient appointments
- Handled medical records
- Recorded each patient's vital signs prior to meeting with physician
- Assisted physician in minor medical procedures
Education
Certification of ICD-10 Medical Coding - Medical Coding
State of Maryland Non-Profit Community Course
Baltimore, MD01.2023
Certification of Medical - CCBC
Tesst College of Technology
Baltimore, MD01.2008
Skills
- Office software proficiency
- Healthcare terminology and documentation
- Billing and coding practices
- Health education instruction
- Client service skills
- Venipuncture techniques
- Digital record management
- Life support certification (BLS)
- Diagnosis coding (ICD-9)
- Authorization procedures expertise
- Insurance processing skills
- Cardiographic technician abilities
- Administrative support functions
- Appointment scheduling systems
- Stock control methods
- Emergency medical response training
- Patient privacy regulations (HIPAA)
- Workplace safety standards (OSHA)
- Injection techniques proficiency
- Front desk operations management
- Financial transaction handling skills
- Banking knowledge base
- Human anatomy and physiology
Timeline
Medical Assistant
Ark of Rehabilitation
01.2025 - 05.2025
Customer Support Specialist (Temporary Position)
Baltimore City Housing Authority
12.2023 - 03.2024
Back Office Lead Medical Assistant
AAK Operation & UMMC
01.2022 - 12.2023
Back Office Medical Assistant
Park West Medical Center
08.2019 - 06.2021
Allied Health Instructor
Education Affiliates
01.2013 - 02.2016
Administrative & Clinical Medical Assistant
Mary E. Carroll MD. & Associates
Allied Healthcare Client Services Rep
Exam One / Quest Diagnostics
Certification of ICD-10 Medical Coding - Medical Coding
State of Maryland Non-Profit Community Course
Certification of Medical - CCBC
Tesst College of Technology
Awards
High Honors, January 2008, Graduated with 3.99 GPA
Links
http://www.hloom.com/download-professional-resume-templates
Additional Information
- Professional
- Communication Skills
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