Hi, I’m
Renee Sang-Augustin
Critical Care medical unit coordinator
Whitman,MA
Work History
South Shore Hospital Weymouth
Critical Care Unit Coordinator
06.2021 - 09.2025
Job overview
- Facilitated communication between medical staff and patients to enhance service delivery.
- Organized patient records and maintained accurate documentation in electronic systems.
- Assisted in developing workflows to improve operational efficiency within the unit.
- Supported the onboarding process for new staff by providing training materials and guidance.
- Monitored inventory levels of medical supplies and coordinated reordering processes.
- Implemented safety protocols to ensure compliance with healthcare regulations and standards.
- Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
- Facilitated communication between healthcare providers throughout the organization.
- Provided support and guidance to nursing staff on patient care issues.
- Managed hall occupancy and assignments and oversaw compliance with regulations.
- Provided education sessions for nurses on new technologies or processes being implemented.
- Ensured compliance with organizational standards related to regulatory bodies such as JCAHO, TJC or CMS, Medicare.
- Monitored quality assurance activities within the unit, including chart audits and clinical performance improvement initiatives.
- Communicated with management to facilitate efficient unit operation.
- Identified opportunities for process improvements within the unit.
- Maintained accurate records and documentation for all patients in the unit.
- Assisted in the development of unit policies and procedures.
- Coordinated patient transfers between units and other facilities.
- Implemented strategies to improve quality outcomes and customer satisfaction levels.
- Monitored supplies inventory levels and placed orders when necessary.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Conducted unit greetings and orientations for newly admitted and transferred patients.
- Scheduled medical appointments and coordinated transportation to medical facilities for patients.
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Facilitated communication between medical staff, departments, and external entities to ensure efficient patient care.
- Managed and updated patient records with attention to confidentiality and accuracy in a fast-paced environment.
- Participated in quality assurance activities to improve patient care and comply with healthcare regulations.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
- Monitored patient flow to optimize scheduling and minimize wait times for procedures or consultations.
- Conducted patient and family education on hospital policies, procedures, and health management strategies.
- Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
- Processed physician orders, including medication, laboratory tests, and diagnostic procedures, accurately and promptly.
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
- Completed insurance forms and other patient documentation, ensuring accuracy and compliance with policies.
- Utilized healthcare software systems for patient scheduling, billing, and record management efficiently.
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
- Participated in staff meetings and training sessions to stay informed of hospital policies and best practices.
- Assisted with patient care activities under the direction of nursing staff to support patient needs.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
- Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
- Maintained inventory of medical supplies and equipment, placing orders as necessary to ensure availability.
- Recruited, hired and trained new medical and facility staff.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Quickly handled numerous emergency codes within the critical care unit.
- Was the key person between the unit and Med Flight when a patient had to be transported to Boston.
- Trained new hires on all policies and procedures to run the unit
- Immense responsibility and multitasking
Shields MRIBoston, MA
Imaging Coordinator
10.2020 - 05.2022
Job overview
- Managed day-to-day operations, logistics and schedules.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Transcribed patient diagnostic information into radiology and hospital information systems.
Overview
10
years of professional experience
1
years of post-secondary education
Summary
Results-driven healthcare professional with extensive experience in critical care coordination. Known for problem-solving and team collaboration, contributing to improved patient outcomes and operational efficiency. Eager to leverage expertise in regulatory compliance and quality assurance to drive exceptional service delivery.
Compassionate Critical Care Unit Coordinator recognized for strong communication and conflict resolution skills. Proficient in managing patient flow and ensuring compliance with healthcare regulations, ready to support enhanced patient care and satisfaction.
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Education
Carver High SchoolCarver, MA
Massasoit Community CollegeBrockton, MA
Some College (No Degree) from Radiology Technician
Skills
- Electronic health records
- Patient scheduling
- Medical inventory management
- Regulatory compliance
- Patient care coordination
- Healthcare systems knowledge
- Problem solving
- Team collaboration
- Conflict resolution
- Time management
- New admissions
- Medical terminology
- Software knowledge
- Employee coaching
- Document control
- Appointment scheduling
- Charting
- Paperwork processing
- Medical terminology proficiency
- Patient scheduling expertise
- Order transcription
- Unit reception
- Workflow coordination
- Emergency response support
- Progress monitoring
- Medical records management
- Resource optimization
- Healthcare software
- Records management
- Patient registration
- HIPAA compliance
- Interdepartmental coordination
- Professionalism and ethics
- Chart assembly
- Critical thinking
- Training and mentoring
- Patient education
- Problem-solving aptitude
- Project oversight
- Pharmacy operations management
- Health information systems
- HIPAA guidelines
- Prehospital trauma life support
- Interpersonal communication
- Department collaboration
- Patient flow
- Customer service
- Effective communication
- Staff training and development
- Quality assurance
- Workflow optimization
- Initiated and implemented all emergency Codes
- Main command for incoming and outgoing Med Flight transfers
Accomplishments
- Critical care doctors recognized me for my hard work, medical knowledge and dedication to them, nurses and the patients.
Affiliations
- Reading
- Mom to 5 children and 3 Huskies
- Painting and maintenance of our home
- Gardening
- Love helping anyone in need
- DIY projects
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridReferences
References available upon request.
Timeline
Critical Care Unit Coordinator
South Shore Hospital
06.2021 - 09.2025
Imaging Coordinator
Shields MRI
10.2020 - 05.2022
Carver High School
06.1997
Massasoit Community College
Some College (No Degree) from Radiology Technician