Renee Sarbah
Summary
Highly resourceful, organized and accomplished medical administration professional adept in providing administrative support to complex medical groups and health clinics. Skilled in managing front office functions, including customer service, patient appointments, billing and collections, and records management. Well-developed interpersonal communication skills to work effectively with people from diverse backgrounds. Success in optimizing delivery of care by automating charting systems and continuously measuring performance metrics
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Arthritis and Rheumatism Associates
11.2022 - Current
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Work closely with Doctors ,Nurses and medical assistance .
- Handle emails ,daily task and reports to make sure they are completed on time .
- Follow HIPAA Guidelines
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
Patient customer care specialist
Rockville internal medicine group
05.2019 - 11.2022
- Ensure all patient's appointments are scheduled
- Send messages and retrieve messages from doctors and nurses
- Resolve registration and case related concerns
- Verify patient's insurance information
- Work one on one with Patient's and provide call backs
- Send request for patient's prescriptions
- Provide billing information and go over billing concerns
- Work closely and provide support to all doctors, nurses and everyone in the office
Patient Care Specialist/Medical Referral Specialist
George Washington Medical Facility Associates
11.2016 - 01.2019
- Ensure patients have been cleared for specialty service office visits
- Resolve pre-certification, registration and case-related concerns prior to a patient's appointment
- Gather pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient's financial obligations for services provided
- Provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services
- Act as a liaison between hospitals, physicians, health plans, vendors, and patients, or other referral sources
- Verify insurance coverage and obtains authorizations if needed from insurance coverage
- Enter referrals and documents communications, actions, and other data in an information system
- Manage the tracking of referrals and follow up on reports for all scheduled referrals
- Document patient communication in EHR and assign task to appropriate staff and/or departments for follow-up
Medical Administrative Assistant
ResCare Voca Corporation
01.2014 - 10.2016
- Educated patients and families regarding illnesses and treatments and preventative care
- Recorded and monitored patient vital signs; assisted nursing staff with culture testing
- Performed check in and out duties at the front desk, while answering multi-line phone system and managing the appointment log for12 physicians
- Conducted pre-billing questionnaires in a timely manner and accurately input all insurance information into the database to ensure timely claims filing
- Managed daily filing of medical reports, incident reports, and blood work / fluid sample billing reports for outside vendors
- Researched unresolved inquiries related to unpaid claims, billing discrepancies, specific issues, and services rendered within individual insurance plans
- Maintained regular communication with peers, cross-departmental business partners, and managers regarding HIPPA compliance and workflow issues within the department
Human Resources Representative/Patient Care Specialist
ALORICA
08.2009 - 01.2014
- Ensured thorough familiarity with company policies and procedures and apply in compliance with government laws
- Completed all phases of the recruiting process: Developed and managed job postings in all systems and media; screened resumes and interviewed candidates to develop diverse and qualified candidate pools; referred qualified candidates to hiring managers; completed background checks; and supported successful delivery of job offers
- Maintained all employee personnel and related employee data and files, such as personal data; compensation, benefits, and tax data; attendance; performance reviews or evaluations; disciplinary actions; and terminations
- Ensured all employee files are viewed only by authorized personnel and ensures files are kept confidential per Company policy and/or practice
- Coordinated employment activities, including reviewing employment applications and resumes; evaluating qualifications; referring candidates to hiring authorities, providing assistance to hiring authorities and search committees regarding compliance with relevant University policies and procedures; and preparing and reviewing all hiring forms and documentation
- Provided benefit administration including: new employee benefit orientation, assist with benefit changes using HRIS and vendor portals, respond to employee questions, family status changes and ensure proper documentation is provided
- Assisted employees with in-depth and sensitive medical concerns
Education
Medical records Degree -
University of Phoenix
Kansas City, MO01.2019
Associate of Arts - Human Resources Management
University of Phoenix
Kansas City, MO01.2013
Skills
- EMR and EHR Management
- Excellent Interpersonal and Leadership Abilities
- Vast knowledge of Clinical Health Data
- Precise Charting and Documentation
- Schedule Management
- Recordkeeping and Financial Reporting
- Workflow Optimization
- Medical Terminology
- Accounts Receivable and Insurance Billing
- Staff Development and Coaching
Certification
CPR credentials completed. Completed in2019
Timeline
Patient Care Representative
Arthritis and Rheumatism Associates
11.2022 - Current
Patient customer care specialist
Rockville internal medicine group
05.2019 - 11.2022
Patient Care Specialist/Medical Referral Specialist
George Washington Medical Facility Associates
11.2016 - 01.2019
Medical Administrative Assistant
ResCare Voca Corporation
01.2014 - 10.2016
Human Resources Representative/Patient Care Specialist
ALORICA
08.2009 - 01.2014
Associate of Arts - Human Resources Management
University of Phoenix
CPR credentials completed. Completed in2019
Medical records Degree -
University of Phoenix
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